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Tim Peter


June 26, 2009

4 steps to improve your online customer experience (Small Business E-Commerce Link Digest – June 26, 2009)

June 26, 2009 | By | No Comments

Everybody wants to do better by their customers. But what’s the best way to do that? Check out these tips and you’ll find it’s not as hard as you might think:

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  1. Cato

    Actually, that was not Bryan Eisenberg, but rather John Quarto-vonTivadar , one of the other fellows at FutureNow, who wrote that article.

  2. Thank you, Cato. Good catch. I’ve updated the article and appreciate the assist.

  3. David Meerman Scott ( gave a great talk for IMU week-before-last about buyer personas. It’s a great way to bring shopper psychology into your website. Thanks for the additional reference.

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