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January 30, 2018

9 Posts Featuring Chatbots, AI and all the Hospitality Digital Marketing Trends of 2018: Hospitality Marketing Link Digest

January 30, 2018 | By | No Comments

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Chatbots, AI and all the hospitality digital marketing trends: Man using tablet in hotel lobby

Howdy, Big Thinkers! Hope you’re having an amazing week so far. Let’s make it even better with a look at 9 posts featuring chatbots, AI and all the hospitality digital marketing trends of 2018 for you. Enjoy:

  1. Tnooz has a wonderful piece that shares 11 thoughts on the future of technology in travel and hospitality from CES 2018. Given how much consumer tech shapes what our guests expect, you can’t afford to miss this one.
  2. The fine folks at Fuel Travel (hi, guys!) had an amazing podcast episode that outlined the hotel industry's New Year wish list for 2018. Be sure to give it a listen.
  3. Clare Hutchison of Triptease has a great article that looks at what's in store for hotels in 2018 that you’ll want to check out.
  4. Continuing the theme of 2018 hospitality digital marketing trends, Hotel News Now put together a fantastic Q&A with our own Tim Peter all about what hoteliers must know about digital marketing in 2018. Great stuff that’s well worth your time.
  5. And on a highly-related note, Hotel Management listed its view of the top 6 hotel tech trends for 2018. Their views on AI, voice, and blockchain seem very much in line with our’s here at Tim Peter & Associates, so give them a look when you get a moment.
  6. Speaking of AI, you’ll absolutely want to review Tim Peter’s thoughts on why AI will change hospitality marketing forever.
  7. Curious what AI, voice, and chatbots look like in action? Hotel Marketing highlighted a TTG Asia post that saysBooking.com’s service and support chatbot will become more sophisticated. No doubt. The question is how are you preparing to compete?
  8. Along those lines, Skift suggests (rightly, I might add) that brands must rethink engagement with the new digitally connected traveler . Or, put more simply by Tim in a guest editorial for Hotel Executive, it's not “mobile first” – it's “guest first.”
  9. Finally, let’s round out our list of 9 posts featuring chatbots, AI and all the hospitality digital marketing trends with a complementary set of 10 tremendous insights into the trends driving hotel digital marketing in 2018 and these 8 amazing posts that explore how AI will affect the travel industry from the the Hospitality Marketing Link Digest series.

If you’re looking for even more hospitality marketing goodness, you might also want to take a moment to review the slides from Tim’s recent seminar, “Digital Marketing Directions: The Key Trends Driving Your Hotel Marketing Next Year” here:

Finally, you will definitely want to check out some of our past coverage of the mobile, local, social web and how to make it work for your hotel, including:

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