http://www.timpeter.com/blog/2006/12/21/how-word-of-mouth-works-against-you-that-is/ Interactive marketing and e-commerce strategy blog for the local, mobile, social web Tue, 14 Oct 2008 12:04:53 +0000 http://wordpress.org/?v=2.5 http://www.timpeter.com/blog/2006/12/21/how-word-of-mouth-works-against-you-that-is/#comment-251 thinks » Blog Archive » Customer service is not dead… Sun, 09 Dec 2007 23:05:52 +0000 http://timpeter.dreamhosters.com/blog/?p=87#comment-251 [...] that the holiday season is over, it’s easy to talk about companies that created poor customer service experiences. So don’t. Whether it’s on your own blog or in the comments here or just among your [...] […] that the holiday season is over, it’s easy to talk about companies that created poor customer service experiences. So don’t. Whether it’s on your own blog or in the comments here or just among your […]

]]> http://www.timpeter.com/blog/2006/12/21/how-word-of-mouth-works-against-you-that-is/#comment-93 Customer service is not dead… » thinks Fri, 29 Dec 2006 05:44:56 +0000 http://timpeter.dreamhosters.com/blog/?p=87#comment-93 [...] Now that the holiday season is over, it’s easy to talk about companies that created poor customer service experiences. So don’t. Whether it’s on your own blog or in the comments here or just among your friends, share these examples and any others you can find. It’s time to stop bitching about companies that do it poorly and start celebrating the ones that do it right. Customer service is not dead. Ignore the companies that fail to deliver and they’ll go away. Make 2007 the year you raise the bar for your expectations, the expectations of your customers, and the expectations of everyone you know. [...] […] Now that the holiday season is over, it’s easy to talk about companies that created poor customer service experiences. So don’t. Whether it’s on your own blog or in the comments here or just among your friends, share these examples and any others you can find. It’s time to stop bitching about companies that do it poorly and start celebrating the ones that do it right. Customer service is not dead. Ignore the companies that fail to deliver and they’ll go away. Make 2007 the year you raise the bar for your expectations, the expectations of your customers, and the expectations of everyone you know. […]

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