From the monthly archives:

October 2007

Nobody’s site is perfect at converting visitors to customers. Not mine. Not yours. Not even these 20 killer e-commerce sites you can read about on Varien.com. How does your site stack up? What do you need to do to improve? And what sites did the folks on Varien miss?

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Steve Krug would call it the Don’t Make Me Think test, but what a classic expression. If, – and I would never suggest thinking of your customers this way – a moron came to your site in a hurry, could they accomplish their goal? Something to think about.

By the way, thanks,Brian, for the link.

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Om Malik gives the skinny on the deal and, like me, seems OK with Microsoft’s bid. In fact, they might have underpaid.

I’m not suggesting $240 million isn’t a lot of money. For you and me, that is. For Microsoft? A company with $23 billion in the bank (that’s billion, with a “B”)? A company that spent $7 billion on R&D in their most recent fiscal year? A company that spent over $11 billion on sales and marketing?

One last stat: Microsoft lost over $3.5 billion over the last three years on the Xbox and Zune product lines. Seriously. What’s $240 million really mean in that context?

Here’s what it means:

  1. Access to customers – Facebook reportedly has 50 million regular users. Regular users increasingly engaged with Google and Apple and everyone not located in Redmond. I don’t know Microsoft’s cost per acquisition, but $4.80 per is damned cheap ($240 million divided by 50 million customers. Even if you factor in the fact that MS gains only 1.6% of the company, $300 per isn’t ridiculously high depending on lifetime value of the customer).
  2. New technology platforms – Microsoft’s online services business (i.e., Live Search and MSN) lost $730 million last year. Clearly, 1.6% of Facebook isn’t going to make that back right away, but it looks a bit like Microsoft is looking to buy – as they have in the past – what they couldn’t build on their own.
  3. Great PR buzz – Finally, folks are talking about Microsoft again. Almost as though they were relevant again. Seems like a long time since that happened, no?

I don’t know that Microsoft will ever see the value of this deal. Like most folks, I’m staggered by how much this deal suggests Facebook is worth. Staggered, perplexed, confused and continually doubtful. Still, Microsoft could have made a dumber move. And they probably blocked Google from doing something similar. That alone, these days, constitutes a win for the Redmond folks. And that doesn’t seem too high a price for them to pay at all.

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Innovation is overrated…

October 26, 2007 Strategy

That’s right. Overrated. It might be the most overrated topic in business today. Sure, you need to innovate. But a boatload of good ideas gain you nothing if your culture, capabilities, or competencies keep you anchored in the same spot. One good idea delivered trumps fifty great ideas sitting in your head.
Take this example. Maybe [...]

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Everything is Miscellaneous – Book review of the week(-ish)

October 25, 2007 Book Reviews

David Weinberger – based on his 2001 classic, The Cluetrain Manifesto – is a god. That book, originally published and available for free online, discussed the need for companies to “get on the Cluetrain,” and recognize that the web enabled customers to have as large, if not larger, a voice as companies in the marketplace [...]

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CBS adds mobile search to its sites. Will this drive greater adoption going forward?

October 24, 2007 Mobile

Right after yesterday’s post about the forces holding mobile growth in check comes news from Clickz discussing CBS Mobile adding search to its mobile sites. The article cites comScore data that puts news and sports among the top 5 reasons mobile consumers use the web on their phones. Interestingly, mobile search comes in at number [...]

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