I Heart Zappos – The best customer service story you’ll ever hear
Heard any great customer service stories lately? I did. Yesterday at SES, Jennifer Laycock, editor-in-chief of the terrific Search Engine Guide (The small business guide to search marketing), told an amazing story called “I Heart Zappos”. Must’ve gotten something in my eye at the exact moment she was telling the story. No. Really.
What’s the best customer service story you know? Tell us about it in the comments.
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Sphere: Related ContentRelated posts:
- When marketing meets customer service: Say what you mean; mean what you say
- 4 steps to improve your online customer experience (Small Business E-Commerce Link Digest – June 26, 2009)
- From the archives: Tim Peter thinks’ 6 (OK, more like 11) most popular posts this year
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