http://www.timpeter.com/blog/2008/03/20/i-heart-zappos-the-best-customer-service-story-youll-ever-hear/ Interactive marketing and e-commerce strategy blog for the local, mobile, social web Sat, 06 Sep 2008 16:58:15 +0000 http://wordpress.org/?v=2.5 http://www.timpeter.com/blog/2008/03/20/i-heart-zappos-the-best-customer-service-story-youll-ever-hear/#comment-2371 The one question that stops your customers from buying online Thu, 17 Jul 2008 19:12:01 +0000 http://www.timpeter.com/blog/2008/03/20/i-heart-zappos-the-best-customer-service-story-youll-ever-hear/#comment-2371 [...] do you do about it? You can act like Zappo’s and make the return process painless, to ease the customer’s decision. Offer reviews. Improve [...] […] do you do about it? You can act like Zappo’s and make the return process painless, to ease the customer’s decision. Offer reviews. Improve […]

]]> http://www.timpeter.com/blog/2008/03/20/i-heart-zappos-the-best-customer-service-story-youll-ever-hear/#comment-2187 Small Business Ecommerce Link Digest - April 18, 2008 Fri, 18 Apr 2008 12:35:18 +0000 http://www.timpeter.com/blog/2008/03/20/i-heart-zappos-the-best-customer-service-story-youll-ever-hear/#comment-2187 [...] I’m a big fan of Zappos. CNet looks at how Zappos is planning their redesign around introducing new product categories. But [...] […] I’m a big fan of Zappos. CNet looks at how Zappos is planning their redesign around introducing new product categories. But […]

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