« What page is your home page? (Guide to Small Business Ecommerce Strategy)
Small Business Ecommerce Link Digest - March 21, 2008 »

I Heart Zappos - The best customer service story you’ll ever hear

Heard any great customer service stories lately? I did. Yesterday at SES, Jennifer Laycock, editor-in-chief of the terrific Search Engine Guide (The small business guide to search marketing), told an amazing story called “I Heart Zappos”. Must’ve gotten something in my eye at the exact moment she was telling the story. No. Really.

What’s the best customer service story you know? Tell us about it in the comments.

Sphere: Related Content

Related posts:

  1. Smart companies use Twitter. Here’s how.
  2. Small Business Ecommerce Link Digest - April 18, 2008
  3. Top Content for April
  4. Top Content for March
  5. The one question that stops your customers from buying online

This entry was posted on Thursday, March 20th, 2008 at 3:34 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “I Heart Zappos - The best customer service story you’ll ever hear”

  1. Small Business Ecommerce Link Digest - April 18, 2008 Says:
    April 18th, 2008 at 4:35 am

    […] I’m a big fan of Zappos. CNet looks at how Zappos is planning their redesign around introducing new product categories. But […]

  2. The one question that stops your customers from buying online Says:
    July 17th, 2008 at 11:12 am

    […] do you do about it? You can act like Zappo’s and make the return process painless, to ease the customer’s decision. Offer reviews. Improve […]

Leave a Reply