From the monthly archives:

March 2008

I Heart Zappos – The best customer service story you’ll ever hear

March 20, 2008 Customer Service

Truly the best customer story you’re likely to hear for a long time. Zappos did a Good Thing.

March 19, 2008 E-commerce

Landing pages are your customers’ home page. Can they use those pages to accomplish their goals?

March 18, 2008 E-commerce

Differentiation is a Good Thing and very necessary. Just don’t confuse it with being so different you can’t learn from others.

March 14, 2008 E-commerce

This week’s list of link love focuses on customer acquisition, small business success stories and, um, Eliot Spitzer. Sorry.

March 12, 2008 E-commerce

Web analytics don’t measure customer satisfaction. Until now. Avinash Kaushik on 4Q and measuring customer satisfaction.