thinks

Earlier this week, we took a look at how simple tweaks can often improve your site’s business performance without requiring a total redesign. But what if that doesn’t do enough? What do you do next? Wouldn’t be great if there was a simple way to know where you should focus your efforts?

Actually, there is. It requires very little work and it will tell you exactly where to put your energies. It’s a simple technique designed to put your attention where your pages - and your customers - need it most.

And make sure you read to the end. Once we’ve explained the technique, we’ve made it even simpler for you to do.

Ready? Let’s get started.

As with most things when running a website, we’re going to start by looking at a key metric. In your favorite analytics tool, find the report that shows how many visits you get to each page on your site. In Google Analytics, we’ll use the Top Content report which looks like this:

Order the report by the number of Unique Pageviews (we’re using that as a proxy for visits) and expand the number of entries until you can see most of your site’s traffic (25 or 50 usually gives you both a meaningful number as well as a manageable number for later steps).

You’re also going to want to look at Bounce Rate. Fortunately, Google Analytics provides this in the same report. Ultimately, we’re going to pull this data into Excel, so if it’s on a separate report in your analytics tool, that’s OK, too.

Open up Excel (or Numbers or Google Spreadsheet or what-have-you) and create a new workbook with four columns. The first should contain the page name or URL, the second should have your visits per page, the third bounce rate and the final should contain a calculated field called Lost Prospects. Calculate that field by multiplying visits times bounce rate.

Got that? Then copy in your visits and bounce rate data. When you’re done, your spreadsheet should look like this:

You’re looking for the pages that have the most highest Lost Prospects value. And that’s where to start your optimization efforts. By lowering the bounce rate (anything above 25%-30% is very high) on your most visited pages, you have the greatest chance of moving customers along your purchase path.

If you’re dealing with more than just a few pages, it’s often easier to chart it, like this:

In this example, while “Page 1″ gets over three times the traffic, the higher bounce rate on “Page 3″ has over a quarter more Lost Prospects than any other page. After changing “Page 3,” the next steps would be to look at “Page 1″ and “Page 6.” Focusing on just these three pages has the greatest potential, accounting for almost half the Lost Prospects in this example. You don’t always have to think in terms of redesigning your site. Think in terms of improving your customer experience on key pages first.

Cool, eh? Well, now for the really simple bit. Here at thinks, we like to make your life even easier. We’ve gone ahead and created an Excel spreadsheet for you to create this chart. All you’ve got to do is plug in your numbers and the chart will show you the problem pages.

By working to improve high-traffic, high-bounce pages you’ve got the greatest opportunities to help your business grow. So, what now?

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Related posts:

1. What do your customers want? (Small Business Ecommerce Link Digest - July 18, 2008)
2. Want to improve conversion? Start at the end.
3. What page is your home page? (Guide to Small Business Ecommerce Strategy)
4. Do you need to redesign your website?
5. The 7 keys to successful web metrics (Guide to Small Business Ecommerce Strategy)

This entry was posted on Thursday, July 10th, 2008 at 7:41 am and is filed under E-commerce. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.