From the monthly archives:

September 2008

The 13-month year

September 16, 2008 E-commerce

Just some quick fun with numbers today. Check it out.

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Want to improve conversion? Start at the end.

September 15, 2008 E-commerce

Getting customers to buy online isn’t always easy. But it helps if you start at the right end of the funnel.

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Happy Birthday Google (Small Business E-commerce Link Digest – 9/12/2008)

September 12, 2008 Google

Google’s anniversary is a good time to learn more about how to get the most from Google.

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What?!? You mean there’s more to customer service than social tools?

September 11, 2008 Customer Service

Customer experience and loyalty can’t just be something you do online, can they?

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Twitter will make us the Borg. Resistance is futile. And that’s OK.

September 10, 2008 Social Media

Lifestreaming apps like Twitter and Facebook are changing human – and by extension, customer – behavior. Are you ready?

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What every small business needs to know about Google’s antitrust investigation

September 9, 2008 Strategy

The U.S. DOJ is looking into Google for antitrust. You should care. Here’s why.

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