From the monthly archives:

April 2011

Roughly 25 years ago, there was a young businessman up in Seattle, who bought the assets of a small coffee roasting company, rebranded his existing coffee houses, and began to take over the world. For the next couple of decades, Howard Schultz helped Starbucks spread like Star Trek’s Borg, colonizing territory and crushing competitors. Much like its ubiquitous cups, the company’s revenue went from tall to grande to venti The company was growing so rapidly, one jokester snarked they were opening their newest stores in the lobbies of existing stores.

Then Schultz stepped down, the economy tanked and Starbucks’ revenues and stock price went with it. Suddenly, its addictive brew wasn’t so addictive. And its revenues were shrinking to near demitasse size.

Or, at least, until Schultz rode back into town and helped the company regain its mojo. Which brings us to our book review of the week-ish, Schultz’s recent business memoir, “Onward: How Starbucks Fought for Its Life without Losing Its Soul”. Compelling and surprisingly honest, Schultz spares no one—not even himself—from a full review of what caused Starbucks’ slide—and what it took to get back to the top.

Fascinating reading from one of the world’s great entrepreneurs. Grab a copy and a cup of coffee to enjoy it with. Savor them both. But, remember, only one of them
will help your business.



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“Half my advertising is wasted; I just don’t know which half.” – John Wanamaker

I once had dinner with a group of friends and one—a successful British property manager—talked all night about how critical measurement was to his business’s operation. Everything accounted for, nothing wasted. And a member of our party, a traditional marketing exec, asked, “But how do you value intangible assets, like your brand?”

The property manager’s quick reply:

“We make sure we only invest in intangible assets with intangible dollars.”

Don’t you just love British wit?

Despite the many strides we’ve made in measuring the effects of our marketing, we continue to find new and improved “intangibles” every year. Take, for instance, social marketing. Please. We all “know” it works. Yet we can’t seem to prove it.

Or can we?

Recent research from SEOmoz shows that social signals—in particular shares and “Likes” on Facebook—influence search engine rankings. A lot.

Social is a valuable tool. We can measure the money flowing towards it. We can measure the time people spend with it. We may not know its exact contribution to our overall marketing success. But, there’s no question it matters. We’re only just beginning to know why.

The problem isn’t with the marketing or the channel, Mr. Wanamaker; it’s with the measurement.



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

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Are we all just chasing windmills?

April 19, 2011 Leadership

William Kamkwamba offers a lesson on entrepreneurship, persistence and the importance of chasing “impossible” dreams.

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Biznology: Whose brand does Google want to build?

April 18, 2011 Google

Google has built a lot of brands over the last decade. But, whose brand does Google really want to build? I take a look.

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Twitter Weekly Updates for 2011-04-17

April 17, 2011 twitter

RT @gradiva: whoa, @bing's new local biz center will create a free "mobile site" for my business. Is that a good thing? Must investigate. # RT @Szetela: How to measure mobile advertising success http://t.co/slI7s8z # Huh. I dunno about these forecasts. RT @RWW iPad to Dominate Tablet Market Until 2015 by @sarahintampa http://t.co/nzKUL7J # Expedia [...]

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