From the category archives:

Customer Service

Can you be smarter than Google? Not for long, it seems.

December 2, 2010 Customer Service

So, some clown tried to outsmart Google. Um… that worked.

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Is it possible to fail too fast online?

October 18, 2010 Customer Service

Facebook seems to fail fast a lot. Is that the right strategy for you?

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Why not make magic?

October 28, 2009 Customer Service

Magic happens. But only if you let it…

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When marketing meets customer service: Say what you mean; mean what you say

July 7, 2009 Customer Service

Nothing can do more to ruin great marketing than lousy customer service. Here’s one example why.

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From the archives: Tim Peter thinks’ 6 (OK, more like 11) most popular posts this year

June 30, 2009 Customer Service

With over 500 posts on Tim Peter thinks, finding the best content can take some doing. This may help you get started.

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What?!? You mean there’s more to customer service than social tools?

September 11, 2008 Customer Service

Customer experience and loyalty can’t just be something you do online, can they?

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