From the category archives:

Customer Service

I Heart Zappos – The best customer service story you’ll ever hear

March 20, 2008 Customer Service

Truly the best customer story you’re likely to hear for a long time. Zappos did a Good Thing.

Meeting expectations

February 5, 2008 Customer Service

Customer service isn’t defined by grand gestures. Customer service is defined by treating your customers like human beings.

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Great examples of customer service and how to get there yourself…

October 5, 2007 Customer Service

Jackie Huba discusses the best and worst of customer service in the mobile industry. What’s really remarkable about this post is that only one company was mentioned. All the other examples are of individuals. Is the key hiring better people or empowering the ones you’ve already got?

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Warning: Early adopters may get hosed…

September 7, 2007 Customer Service

Twitter disappeared today. So much for its e-commerce potential. Who knew in advance? Apple “iPwnd” the first iPhone customers. OK, they’ve backtracked, but, jeez, what a miserable thing to do.
The downside of the bleeding edge is the whole “bleeding” part. Moral: Your cutting edge customers shouldn’t end up shredded to ribbons.

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What great art teaches about the art of great service…

June 12, 2007 Customer Service

I started my career in show business, which also means I waited tables a fair bit. I learned valuable lessons from each about satisfying customers. Entertainment audiences want to be surprised. They want to see something they’ve never seen before. Customers of a business, by contrast, simply want you to meet [...]

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