From the category archives:

twitter

Tweeting for resultsSocial media marketing can be a powerful tool, or a waste of your time. It all depends on how you use it. Twitter is one of the fastest moving and most influential social media platforms out there—but unfortunately, it’s also misunderstood by many businesses.

Neither occasional, random tweeting nor a constant barrage of promotional messages is an effective use of Twitter. You need to find a middle ground that mixes business with social interaction, yet doesn’t force you to spend hours combing feeds for relevant information or reply to tweets nonstop. While this may seem like a headache, your twitter strategy is actually easier than you think.

Here are three tips to help you make the most of this popular platform.

Give Them Something to Tweet About

Twitter is all about sharing. Mention something that is cool, different, brand-new, entertaining, or engaging, and people will be interested enough to follow you. Since you only get 140 characters to grab attention, you should be tweeting more links than straight messages.

However, make sure the links aren’t all about your business. It’s great to tweet a link to your latest blog post—but if that’s all you ever talk about, people are going to unfollow you pretty fast. Share relevant content from a variety of sources—and, of course, make sure to credit the source. If your credit includes a Twitter handle, the source will probably see your tweet and follow you to reciprocate for the mention.

If You Follow, They Will Tweet

Getting a wide distribution on the Twitter network isn’t so much about tweeting, as it is about retweeting. A retweet, or RT, sends your message to a whole list of people who wouldn’t otherwise see it. And if they like what they see, they’ll probably follow you.

How can you get more RTs? To better your chances of a RT, increase the number of people you follow. Of course, it’s important to follow customers and potential customers—but you should also follow industry leaders, many of whom have large followings of their own. When you start joining in their conversations and retweeting their messages, they’ll likely reciprocate with RTs for you.

Tweet Smarter, Not Harder

It’s important to make sure you’re working smarter in digital marketing. You can do this on Twitter by automating some (but not all) of your tweets, and organizing your conversations.

If you use an automated tweet service like Tweetdeck or the Tweet Old Post plugin for WordPress-based sites, make sure you’re scheduling them sparsely, and tweeting live in between. It’s easy for experienced Twitter users to spot an account that is entirely automated, and one of the fastest ways to lose followers.

An effective Twitter account follows a lot of people. However, this makes it hard to keep up with your home feed, as tweets can amass by the second. To make sure you’re not missing important tweets, create lists within your Twitter account and sort people into them as you follow them. For example, you might make lists for Customers, Prospects, Industry Leaders, Competitors, and Media Sources. Concentrate on scanning one list every time you log into Twitter, and respond to the most relevant tweets.

Follow these tips, and you’ll be tweeting like a pro in no time.

Megan Totka is the Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.

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Social media marketing smallI gave a lot of props last week to Oreo’s epic SuperBowl tweet, applauding the company’s wonderful response to a real-time conversation in social media. So, I’m kind of obligated to talk about what happened last night during the Republican response to the State of the Union and what you can learn from it.

During Senator Marco Rubio’s response on behalf of the Republican Party, the senator clearly got a little parched. He reached for an off-camera bottle of water and, instantly, an Internet meme was born:

Marco Rubio grabs a drink of water
  1. Know when to keep quiet. Poland Spring water hasn’t tweeted since July of 2010. Jumping on this moment now, particularly when dealing with a political figure widely assumed to be a presidential candidate in 2016, risked alienating up to half the country (i.e., the Senator’s supporters if the message was too snarky; his detractors if not snarky enough). Instead, the company updated their Facebook account this afternoon, poking gentle fun at their moment of media celebrity. Which leads to point #2…
  2. Don’t take yourself too seriously. Poland Spring obviously demonstrated this with their Facebook message, but the senator also demonstrated an excellent sense of humor about the situation, sending the following tweet almost immediately after his speech:

    And this one later today:

    Well played, Senator. Well played.

Now, there’s a few things Poland Spring could have done better, but I’m willing to give them the benefit of the doubt. For one, I assume the company has stopped using Twitter because they’re not getting value from the service. But, they could have done a better job responding to their followers given the high volume of comments aimed their way last night. Again, they didn’t need to engage with humor or take on the risk of offending anyone, but a simple “Thanks for noticing us!” or something would have been a nice touch.

For another, I’d recommend their CEO ask whether they didn’t respond due to conscious choice or because they didn’t know how much their brand blew up during the evening. The former is fine; the latter, not so much. I’ve mentioned before how important it is you know what your customers say about you on social media sites and how your business can suffer when you don’t.

I’d also recommend you (along with the Senator and Poland Spring), review the 2 simple questions to avoid social media failure. But, you can learn a lot from what these two did well during this discussion and apply those to your own business.

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Twitter Weekly Updates for 2012-10-07

October 7, 2012 twitter

Cool: Autonomous Cars Might Be Three Times As Efficient http://t.co/wSMpO7Sg # Solid approach: Should you build a Mobile App or Mobile Website? [Infographic] http://t.co/3tGGM2gP # Google retires some more products: More spring cleaning http://t.co/8vixSohb # Great read and so, so true: Marketing Implications of Mobile as the New Desktop by @noahelkin http://t.co/EuXhecHQ #rutgerscmd # @mikemoran [...]

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Twitter Weekly Updates for 2012-09-30

September 30, 2012 twitter

Awesome: marketing worth sharing | Google keynote | Tom Fishburne: Marketoonist http://t.co/bXyZrRLk # Cool. Someone should patent this (sarcasm): Google News Testing New Look & Features On iPad http://t.co/KBNBG9c6 # Great read! RT Brand Choreography: the new 'integrated marketing’ via @mnburgess http://t.co/eefbq08Z #RutgersCMD # Wow. Crazy stuff: Data Centers Waste Vast Amounts of Energy, Belying [...]

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