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avinash kaushik

E-commerce and Online Marketing All Stars 2011Today is the MLB All-Star Game. But, I’m lucky. I have access to the greatest team of All Stars out on the web every day. Each of the folks listed below makes me better at what I do every day. I can’t imagine going a day without reading one of these blogs or going a week without reading all of them. With that, I’m thrilled to announce The 2011 Thinks E-commerce and Online Marketing All Stars:

  1. The RKGBLOG—Leading off, we’ve got George Michie and the RKG team. Their RKBLOG is thoughtful, insightful and colorful. Need proof? Check out their recent piece on attribution modeling and see if you don’t want them on your team, too.
  2. Search Engine Land—Want to know everything going on in the land of search engines? Listen to Danny Sullivan and his team. One of the first sites I read every day, Search Engine Land covers all the news you need to know about the search marketing business, along with insights to help you put that information to work. For example, their coverage of the aftermath of the Google/Twitter split not only offered headlines. It offered clarity.
  3. GetElastic—Of course, there’s more to life than just search engines. Linda Bustos (@roxyyo on Twitter) and the rest of the GetElastic blogging team look at e-commerce best practices and share what they’ve learned in a way both useful and engaging. With posts like “Is Multichannel E-commerce Dead”, GetElastic offers thought leadership and practical advice for online business.
  4. Dan Zarrella—Billing himself as “The Social Media Scientist,” Dan Zarrella separates fact from fiction about your fans, friends and followers. For instance, in “Tweet Lots of Links to Get Followers”, Dan doesn’t just offer opinion. He backs it up with data. And for walking the walk as well as talking the talk, Dan Zarrella earns the clean-up spot in the All Star lineup this year.
  5. Occam’s Razor by Avinash Kaushik—Did I just mention data? Avinash Kaushik lives, breathes and sleeps data. Some guys count sheep to fall asleep. I suspect Avinash counts them, segments them and determines the ROI of each. Offering posts both brilliant and funny like “11 Digital Marketing Crimes Against Humanity”, Avinash earned his roster spot among this group of All Stars.
  6. SEOmoz blog—Where do I begin with SEOmoz? Rand Fishkin has built an amazing organization out in Seattle to help SEO practitioners get better and to help businesses find better SEO practitioners. Whether offering innovative ideas like using Google’s new search by image for link building or original research into how tweets affect search engine rankings, SEOmoz remains one of my top destinations and a key contributor to my All Star team.
  7. Mike Moran – Biznology—How many IBM Distinguished Engineers do you know? How many Chief Strategy Officers? How many entrepreneurs? OK. How many do you know contained within one individual? That’s right. One guy: Mike Moran. Mike and Biznology’s bloggers (full disclosure: I am one of them. And am humbled by the opportunity), crank out hit after hit after hit. With folks like Mike, Frank Reed, Aaron Kim, and Chris Abraham, Biznology is practically an All Star team in its own right. And it remains one of the best marketing blogs on the Web, even after adding me.
  8. ProBlogger—Darren Rowse was one of the first bloggers I read when I started this blog some 6 years ago. And I still read him today. With great insights on creating and marketing content such as “5 Ways I’m Using LinkedIn to Drive Traffic, Build Community, Generate Sales and Build Influence”, Darren (and his dozens of guest bloggers) prove an excellent addition to the team.
  9. Duct Tape Marketing blog by John Jantsch—No E-commerce and Online Marketing All Star Team would be complete without the great John Jantsch. John’s Duct Tape Marketing (possibly my all-time favorite business name), helps businesses large and small solve all kinds of problems as quickly and inexpensively as a roll of… well, something useful, quick and inexpensive. Check out his thoughts on why everything you’ve heard about Google+ is wrong, for one example of why John will make my All Star team every season.

There you have it, Big Thinkers. Your 2011 Thinks E-commerce and Online Marketing All Star Team. Check ‘em out and see if your game doesn’t improve.



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

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measuring what matters imageThe World Series starts today, which makes this something of a holiday week in my house. You see, I love baseball. Actually, “love” may be an understatement. I watch dozens of games every year. And one thing I’ve learned about baseball is that, like business, what you see isn’t always what’s real. What do I mean? Let’s take a look.

According to Michael Lewis’ extraordinary book “Moneyball”
(reviewed here):

“One absolutely cannot tell, by watching, the difference between a .300 hitter [one who gets a hit 3 times in every 10 at-bats; in other words, a star player] and a .275 hitter. The difference is one hit every two weeks.”

To really know how a player – or your business – is doing, you’ve got to rely on measures and metrics, statistics that tell the real story of what’s going on. People like Kevin Hillstrom and Avinash Kaushik do a great job of looking at business statistics. And in baseball, the name to know is Bill James.

I’m reading one of James’ older books – if you’re curious, it’s called “Whatever Happened to the Hall of Fame” – and in it, he writes the most remarkable passage:

“When a statistic is given… you need to submit it to a few little tests…

  • Is that true?
  • What does it mean?
  • Is it relevant to the discussion?
  • How is it relevant to the discussion?
  • Is it biased for any reason?
  • What does it indicate?
  • What does it prove?”

I immediately thought of it as James’ own version of my 7 keys to successful web metrics. More and more, teams in baseball are asking these types of questions about their players and their metrics. And that’s what’s helping them get to the World Series.

And it made me wonder, “Do you look at your business metrics with the same critical eye Bill James uses to evaluate grown men playing a little boy’s game?”

Admittedly, it’s not likely to get you to the World Series. But it can definitely help you win more business.

What do you think? Is James missing any key points? Is what happens on a baseball diamond irrelevant to what happens in the business world? I’d love to hear what you think. Let us all know in the comments.



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

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This is going to be a quick one. Your 3rd quarter and/or fiscal year is winding down. You’ve got only days or weeks left to finish strong. So why not focus on getting your traffic to turn into sales? Here are 6 (really, more like 7 or 8, but who’s counting?) AWESOME tips to help you get every last sale:

  1. Lots of us get lots of our traffic from AdWords. But it’s not always so clear which keywords really contribute to a sale. Fortunately, Google’s Conversion Room blog looks at AdWords Search Funnels to improve attribution and, ideally, your conversion rate. Good stuff.
  2. Promo codes can be a double-edged sword for many businesses (online and offline). That’s why I really like the always-enlightening Linda Bustos’ great piece offering 6 ways to tackle the promo code problem.
  3. I love, love, LOVE Hubspot’s recent key factors to improve conversion post, particularly item #3: “Thank You Pages That Don’t Maroon Shoppers.” We often think that once the customer has purchased, that’s it. But selling to someone you’ve already sold is much easier – and overlooked way too much. So don’t do that, OK?
  4. Interested in mobile? Me, too. That’s why I really like Search Engine Land’s 23 tips to improve mobile conversion. Check it out.
  5. GrokDotCom has a great look at Google Analytics’ new weighted sort feature that makes makes prioritizing which parts of your site to fix much simpler. Très cool. Avinash Kaushik also has an awesome overview of weighted sort that’s well worth your time.
  6. Speaking of Google, they released Improving Online Conversions for Dummies as a free e-book a couple of weeks ago. I don’t typically consider myself a “dummy,” but I learned a few things from the book. So, I guess, if the shoe fits…

Did I miss one of your favorite tips? Is there something working well for you? Tell us all about it in the comments.



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

Or subscribe via email.

And while you’re at it, don’t forget to follow Tim on Twitter.

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How much should you care about your home page?

January 19, 2010 E-commerce

Unlike a traditional landing page, the answers to your customer’s question is usually not on your home page. How do you draw the customer in?

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Small Business Ecommerce Link Digest – March 21, 2008

March 21, 2008 E-commerce

The March 21st ecommerce digest looks at simplicity to meet customers’ goals. Seth Godin, Linda Bustos and a nice human interest story all illustrate the point. Check it out.

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What page is your home page? (Guide to Small Business Ecommerce Strategy)

March 19, 2008 E-commerce

Landing pages are your customers’ home page. Can they use those pages to accomplish their goals?

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