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business strategy

Opportunity is all around you. Don't just look for an open door.There’s an old joke from the early 1900’s that goes:

Two shoe salesmen go to Africa looking to open new markets. After spending several days among rural villages, the first telegrams back, “There’s no hope. No one wears any shoes.” The second sends a different telegram, “There’s unlimited opportunity. Everyone here needs shoes!”

Looking for opportunities for your business? Ask yourself this first: Which salesman are you?



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How’s business? We’re closing in on the end of the first quarter, so you’re looking at how you’re doing, right? Just imagine looking back on the first quarter and realizing you’re ahead of your goals and set up for success through the rest of the year. That sounds like fun, doesn’t it?

Here’s one way to get there:

  1. Pick one page on your site. Don’t know which page? Find the best candidate with our “Lost Prospects” calculator.
  2. Pick one metric (bounce rate is a really good one) to focus on.
  3. List three things you can do right now to improve that metric. (Perhaps an A/B test on your call-to-action, headlines or benefit statement)?
  4. Do those three things.
  5. Measure your results.

Seriously. That’s it.

It’s way too easy to overcomplicate the process.

So don’t.

To quote Saturday Night Live, “Fix it!”



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

Or subscribe via email.

And while you’re at it, don’t forget to follow Tim on Twitter.

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This is only a test…

by Tim on November 3, 2009

in Leadership

“This is a test. This is only a test. If this had been an actual emergency…”

fallout-shelter.jpgI grew up at the tail end of the Cold War, but still remember those Emergency Broadcast System messages designed to alert of a coming nuclear strike and – near as I could tell – annoy 10 year-old boys by interrupting Bugs Bunny cartoons. Because, when you’re young, you don’t really believe the world is coming to an end.

When we have more at stake, it’s easy to forget that:

  1. It’s only a test
  2. The world probably isn’t coming to an end

Your business is in the dumps right now? It’s only a test. The world probably isn’t coming to an end.

Your top client is pissed at you? It’s only a test. The world probably isn’t coming to an end.

Your best employee is jumping to a competitor? It’s only a test. The world probably isn’t coming to an end.

As a former boss of mine used to say, “If it doesn’t include the words ‘terminal’ or ‘indictment,’ it’s not that big a deal.”

Still, don’t think I’m a Pollyanna about these things. Even if the world isn’t coming to an end, each of these tests – and others like it – have meaningful consequences. In other words, these are important tests. Your Bugs Bunny cartoons may have to wait a while.

Because, really, what they’re testing is you. Your ability to respond to them. To handle them. To prevent them in the first place – or at least prevent them from happening again.

But, they’re only a test. Are you going to pass?



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

Or subscribe via email.

And while you’re at it, don’t forget to follow Tim on Twitter.

Image credit: break.things via Flickr using Attribution-Share Alike 2.0 Generic.

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Why not make magic?

October 28, 2009 Customer Service

Magic happens. But only if you let it…

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Does your information want to be free, too?

October 15, 2009 Media

Rupert Murdoch thinks Google is a ‘content kleptomaniac.” Jeff Jarvis thinks Murdoch is just a maniac. Who’s right? And why does it matter to your business?

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Raise your profile (Small Business E-commerce Link Digest – July 31, 2009)

July 31, 2009 del.icio.us links

Do you have as many customers as you deserve? Why not? Here are a few ways to find them.

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