Jeez. The hits just keep on coming for Google. First, Buzz’s privacy issues led to a class action suit, now this:
Once upon a time, Microsoft was the big dog on the block, until regulatory issues took its eye off the ball. Before that, it was IBM. While the items above likely don’t spell the end of Google’s dominance, they’re also not likely the end of Google’s troubles.
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Yesterday, we took a look at how Google’s Buzz screwed with its customers’ privacy. Well, it turns out Google’s customers are screwing them right back, hitting the search giant with a lawsuit. Um… whoops.
Facebook learned this one the hard way, with its Beacon program, which “only” cost the company $9.5 million dollars. Plus lawyer’s fees, of course.
You want customers to follow you on Twitter? Friend you on Facebook? Then remember that in the age of social marketing, it’s important for all companies – whether you’re a local retailer, a social media hub, or the biggest search engine in the land – to treat your customers like they’re your friends, too.
Are you getting enough value out of your small business website? Want to make sure your business makes the most of the
local,
mobile,
social web?
thinks helps you understand how to
grow your business via the web, every day. Get more than just news. Get understanding.
Add thinks to your feed reader today.
Or subscribe via email.
And while you’re at it, don’t forget to follow Tim on Twitter.
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