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You’ve really got to hand it Microsoft. Their new search engine, Bing, is getting lots of love from both customers and the media in its first couple months of life. Now comes a report that claims customers click on ads on Bing much more often than on Google. For anyone looking to get involved in search marketing – or any type of marketing at all – those are “sit up and take notice” kind of numbers.

Even more impressive is its relative share of clicks. Erick Schonfeld does a good job of breaking down the data in the report and for me, this is the interesting bit:

  • 78% of all clicks came from Google.
  • 12% from Yahoo!
  • 10% from Bing

Considering they’ve only been around a handful of weeks, that’s very good news for Bing. Relative to their share of impressions (7%), they’re getting a disproportionately large chunk of the clicks. So, opportunities definitely exist, so long as they fit with your business.

What do I mean by that?

Well, Bing’s demographics – much like Microsoft’s historical averages – skew a little older and a little lower on measures of education and income when compared with Google. For instance, here’s a comparison of income statistics:

Bing Demographics [Source: Quantcast.com]

Google demographics [Source: Quantcast.com]

While that may not matter in all categories, some businesses may find that Bing’s users don’t fit their demographic profile. Or, they might fit the profile well, but not drive enough traffic to generate meaningful income. Back when I was selling an economy-priced product, MSN significantly outperformed Google on a cost-per-acquisition basis. The flip-side is that Google crushed MSN from a traffic perspective. Ah, the joys of trade-offs.

Clearly, you should always pay attention to items growing this fast. And there’s no doubt Bing makes the cut here. But it needs to make sense for your business, too. Don’t follow the herd just because they’re chasing a popular story.

If any of this sounds familiar to you, it should. It’s very much in line with our advice when Bing first launched: make sure it’s covering your basics first, then test for added benefit.

We’ll keep our eyes on Bing and keep you posted over time. In the meanwhile, how’s Bing working for you? Tell us about it in the comments.



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“History will be kind to me for I intend to write it.” – Winston Churchill

Ah… good old Winnie. You’ve gotta love him. That’s one of my all-time favorite quotes and largely because it demonstrates how you need to consider both the past and the present when planning for the future. What does that have to do with this week’s links? Well, Big thinker, read on…

Linda Bustos kicks things off by taking us back to the Summer… er, I mean, the Internet of ‘69. It seems we have come so far. But Mike Moran argues we’re still in the early days of internet marketing. And I agree. We’ll look back at this period some day as the “cave painting” period of online marketing. Sure, there are some great converting sites, but the overall experience online has a long way to go before it consistently meets customer expectations. Sure, as we saw earlier this week, offline customer service can suck, too. But, customers don’t stick around for the companies that don’t take care of them offline or online.

The best companies understand this and are changing to address customers’ expectations. Heck, the whole Bing marketing campaign assumes customers hate search engine results and positions itself as a better alternative. For that matter, all the search engines are changing, so maybe there’s something to Bing’s push.

What’s ironic is that these efforts show the road to improvement relies on setting the right goals, putting in the time, fixing what needs to be fixed. Yes, it’s definitely more important in the long run to work smarter. But, sometimes it’s equally important to be willing to work harder.



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bing-logo.pngOne of the biggest bits of news over the last week or two has been Microsoft’s introduction of a new search engine called Bing. Microsoft is so set on stealing share from Google that it selected the name in hopes users would turn it into a verb, much as with Google. It’s received so much buzz that, at least for now, Bing has passed Yahoo as the number 2 search engine. And, Bing works pretty well, both in my informal tests and in SearchEngineLand’s more rigorous look.

But, does it matter to your business? Should you care?

Yes. Well, kind of, anyway.

Clearly, Bing is getting lots of attention right now. Between the media blitz and the estimated $100 million in advertising Microsoft has thrown behind Bing, it’s likely your customers will at least kick the tires. So, do what you should be doing for your top search sites anyway:

  • Ensure you rank for your most important keywords in Bing. Just do a quick search on those top keywords via the search engine and note your ranking.
  • Continue to monitor the amount of traffic you receive from the search engine. Pay attention to your traffic sources reports (Bing shows up under Referring Sites – not Search Engines – within Google Analytics at the moment). For instance, sites I monitor see Bing driving between 0.5% and 1.5% of traffic. Not too shabby for a starting point. But not a huge number, either.
  • Listen to your customers. If your customers are using Bing, then its importance grows; otherwise, put your focus first on Google – or other sources of traffic – that matter to your customers.

Those in specific markets – travel, restaurants and other “map-dependent” businesses, where Microsoft looks to focus Bing (see the search results for “UP” in SearchEngineLand’s test as an example) – would do especially well to ensure they show up as expected. But, again, put your energies where they matter most. If you’re ranking on Bing, good. If not, it’s likely a problem on other search engines, too, and something you should address right away.

Are you seeing any traffic from Bing? Come across good tips for getting more from it? Let us know in the comments.



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

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One reason you don’t want to be Bill Gates

June 30, 2008 Strategy

As Bill Gates steps down, many will look at his success. His greatest failure might be more instructive.

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What does the Microsoft-Yahoo mashup mean for your business?

February 11, 2008 Search

Microsoft’s bid for Yahoo may change the game for search marketing. But don’t bet on it too soon.

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How big can Google get? And what might make them stop?

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What’s wrong with this picture?

That’s five, count ‘em, five tabs in Firefox open to Google tools. Search, News, Mail, Docs, and Reader. And I didn’t have AdSense or Analytics open. And Henry Blodget predicts Google will get bigger. Worse, Google’s increasingly doing evil. As Marshall Kirkpatrick notes at Read/Write Web, Google doesn’t adhere to standards [...]

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