Yesterday, we took a look at how Google’s Buzz screwed with its customers’ privacy. Well, it turns out Google’s customers are screwing them right back, hitting the search giant with a lawsuit. Um… whoops.
Facebook learned this one the hard way, with its Beacon program, which “only” cost the company $9.5 million dollars. Plus lawyer’s fees, of course.
You want customers to follow you on Twitter? Friend you on Facebook? Then remember that in the age of social marketing, it’s important for all companies – whether you’re a local retailer, a social media hub, or the biggest search engine in the land – to treat your customers like they’re your friends, too.
Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.
And while you’re at it, don’t forget to follow Tim on Twitter.
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