Posts tagged as:

what would google do

Why not make magic?

by Tim on October 28, 2009

in Customer Service

Magic image courtesy of hlkljgk on FlickrI get asked all the time, “what’s the most amazing thing you’ve seen lately?” And I’m continually amazed by how often I have I am amazed. What amazes me:

I could go on.

The point is, magic happens. Sometimes, as with The Beatles Sgt. Pepper or Joss Whedon’s Dr. Horrible’s Sing-along Blog, in the name of art. Or Art. And sometimes, as in the examples above, in the name of commerce. But always in the name of taking people – your listeners, your viewers, your customers – somewhere new. Teaching them something. Making their dreams real.

Seth Godin once listed how you can be remarkable, which is very much the same thing. The key to both: put aside your fear. Tell it to come back tomorrow. Today is for magic.

And if you do it today, why not tomorrow, too?



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Image credit: hlkljgk via Flickr using Attribution-Share Alike 2.0 Generic.

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Rusty lock photo courtesy of subcircle on FlickrOne of the biggest stories bouncing around the web the last week or so were comments made by Rupert Murdoch and Tom Curley – the heads of News Corp. and The Associated Press, respectively – where they discussed how much they hate “content kleptomaniacs”. Given how digital distribution of content and content aggregation has impacted traditional media and publishing businesses, it’s tough to blame Murdoch and Curley for being upset.

But some critics are doing just that. Jeff Jarvis – serious new media thinker and author of “What Would Google Do?” – labels these media titans “fools.” Jarvis promotes the notion of “the link economy” and the value search engines create by helping customers discover your content – as opposed to simply stealing it as claimed by Murdoch and Curley.

Who’s right? And does this brouhaha matter to your business?

The answers to these two questions are:

  1. It depends; and…
  2. Hell, yes!

While I’ve never been a big fan of equivocation, there is no one true answer to “who’s right?” News Corp and the Associated Press own their content. They’re free to charge for it if they see fit. The real question is whether their customers (and by extension, yours):

  1. Care enough about what they’re (you’re) publishing to find it in the first place; and,
  2. Care enough about what they’re (you’re) publishing to pay for it.

Getting people to find your content – whether you’re a blogger in Boise or The Wall Street Journal – is no small task. As you can see in the second graph of this post by Rand Fishkin, distributing your content offers enormous value in growing both your traffic and your business. And Jarvis is absolutely right when he talks about the value links provide. But where I differ with Jarvis is in this: if the Wall Street Journal – or you, for that matter – can get distributors to pay you for that content, good for you. Amazingly, there is at least one newspaper besides the Wall Street Journal who has succeeded in charging consumers for their content.

Does this mean you should charge for your content? Again, that depends. No one deposits links. We deposit profits. But there’s more than one way to get those profits. For example, Fred Wilson once listed a couple dozen business models for web media used by successful companies. So, if charging Google for distribution or consumers for reading works for The Journal, bully for them. It proves that you shouldn’t rule it out. But also, even if it works for the Journal, don’t assume it’s the only way to go.

Want more? Read our review of Jeff Jarvis’ “What Would Google Do?” Also, see our review of Chris Anderson’s “Free”, which looks at many other ways to make money on “free” content.



Are you getting enough value out of your small business website? Want to make sure your business makes the most of the local, mobile, social web? thinks helps you understand how to grow your business via the web, every day. Get more than just news. Get understanding. Add thinks to your feed reader today.

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Image credit: subcircle via Flickr using Attribution 2.0 Generic.

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How can you succeed in these challenging times? Customers demand greater service and support. Employees demand greater collaboration and openness. And other stakeholders demand transparency and accountability. Are you faced with this dilemma? Well, journalist, blogger and new media critic Jeff Jarvis offers a simple prescriptive: ask yourself “What Would Google Do?”

While calling Jarvis a critic of Google might represent a misnomer, the book is a compelling read. Jarvis – most notable for his critique of Dell that led the company to improve their social media positioning – looks at Google’s strengths and explains how you can apply those same strengths to your own business. And he manages to do it with style and wit. (My favorite line? “Beta means never having to say you’re sorry”). He also looks under the covers to examine the reasons why Google’s tactics have worked for them – and why they can work for you.

Where his arguments are strong, Jarvis’ guidelines offer businesses plenty of examples of how companies can thrive using the Internet. In particular, his thoughts on the future of content distribution provide valuable insights for your business. Jarvis does, however, tend to play the role of Google’s apologist, notably giving Google a pass for its “Do as I say, not as I do” style of transparency in product development. He also flatly dismisses concerns of Google violating its “Don’t Be Evil” motto when deep-linking to other publishers content. This isn’t to suggest Jarvis is wrong; in fact, I believe he’s right. He simply doesn’t make a strong enough case why that’s so.

Despite these flaws, What Would Google Do? offers an excellent view of a market leader and plenty of opportunities for you to model your success after theirs. Grab a copy today.

PS: BROTW-ish alum Daniel Pink was interviewed by Oprah recently for his thoughts on his book “A Whole New Mind”. Well worth the read.



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