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Tim Peter

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May 27, 2015

Mobile First? Or Mobile Only? – Thinks Out Loud Episode 124

May 27, 2015 | By | No Comments

Mobile first? Or mobile only?

Mobile First? Or Mobile Only? – Headlines and Show Notes

You can also check out these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

Contact information for the podcast: podcast@timpeter.com

Technical details: Recorded using an Audio-Technica AT2035 studio condenser microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 12m 29s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], subscribe via our dedicated podcast RSS feed (or better yet, given that Google has now killed Reader, sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player below:

Tim Peter

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May 26, 2015

Are Hotel Brands Doomed?

May 26, 2015 | By | No Comments

Are hotel brands doomed? We take a long look and see.

As my good friend Robert Cole rightly points out, too many hotel brands haven’t done enough to differentiate their product from that of their competition likely leading to Starwood “exploring strategic options” (i.e., putting themselves up for sale).

I’ll go Robert one further, though: By failing to differentiate, too many brands have set themselves up for long-term disruption and, potentially (though far less likely), outright failure. Starwood’s “strategic options” probably reflects the first domino to fall in a coming wave of consolidation due to the lack of differentiation, rapidly changing market conditions, and, in some cases, poor strategic decisions.

More importantly, every hotel owner/operator and marketer — branded or independent — will face these same challenges in the next few years if they don’t plan ahead. [Note: I’ve got some skin in the game on this one. Please see my disclosures below if you’re curious what those are.]

Let’s look at why.

Hotel Companies’ Changing Business Models

Traditionally, most major hotel companies offered one (or more) of three different services to the market: real estate development; hotel management; or brand franchising. But over the last decade, many of the companies that used to own their hotels and associated real estate switched to an “asset light” model, divesting themselves of their owned properties, and focusing more on licensing their brand names and providing their management services to outside real estate developers.

Generally speaking, there’s nothing wrong with an “asset light” strategy. Companies such as Apple famously don’t manufacture any of their products, which has worked out pretty well for them. And research suggests that asset-light companies often generate far better returns than their integrated competitors (particularly in the hotel industry). However, asset-light businesses must offer superior management and/or an amazing brand to remain relevant in the market.

The hotel companies that have managed to keep their brands differentiated and/or run a really tight ship still do well — and may continue to do well in the future. The others? Well, that’s where things start to get ugly.

Hotel Ratings and Reviews Brand Hotels… Whether We Want Them To or Not

The first big hurdle comes from the huge value guests now place on ratings and reviews. Back when major hotel companies starting moving to asset-light businesses, they didn’t have to worry about TripAdvisor. But according to a recent New York University/TrustYou study, 95% of travelers read travel reviews prior to booking, with leisure travelers reading an average of 6 to 7 reviews prior to booking and business travelers reading five.

This shift in guest behavior highlights why managing your hotel’s ratings and reviews remains the single most effective way to improve your brand’s marketing. But it’s also creating opportunities for branded competitors, boutique hotels, and third-parties in your market to capture more guests and a greater share of your business. You can even tie the rise of Airbnb directly to the emergence of reviews as a valued option for travelers; few guests would ever choose to stay at another person’s home or apartment if they didn’t know in advance what to expect when they arrived.

Quite simply, your brand is only as good as your last review.

The Rise of Soft Brands

Because guests are now more likely to value each property on an individual basis (as opposed to assigning quality/value based on the attributes its brand represents) in real terms, most “brands” (i.e., hotel companies) now represent nothing more than a distribution/marketing/loyalty platform… and most hotel owners can simply buy distribution, marketing, and loyalty platforms at the lowest market price as new development opportunities arise or as their franchise agreements come up for renewal.

The shift away from owning the underlying asset exposes the legacy brands not only to competition from platform providers such as Sabre, TravelClick, Sceptre, and Pegs; traditional soft brands like LHW, Preferred, and SLH; but also upstarts as diverse as Magnuson, Airbnb, and Priceline’s new — and I expect, still-growing — bundle of services under BookingSuite.

Many property developers have figured out is that they don’t need to carry a traditional flag in order to appeal to today’s travelers. As long as they have an effective website, someone to anser the phone, and connectivity to the GDS’s and OTA’s, they’re in business.

One place where the traditional brands continue to excel, however, is with their loyalty programs — and, in particular, their rewards programs. According to Starwood CEO Adam Aron in a HotelNewsNow article about its new Tribute soft-brand, “…it seems to us Starwood would do very well if we took a four star collection opportunity to hotel owners and developers. So far, the reaction has been great.” Of course it has. SPG is a great rewards program, now available to many differentiated four-star hotels. And Starwood’s Tribute is just the latest. It joins Marriott’s Autograph, Hilton’s Curio Collection, Choice’s Ascend, and Best Western’s BW Premier Collection in the market mix.

Those that stumble with these offerings, though, will suffer meaningful, material losses if they can’t execute against the upstarts and their better-funded rivals.

What About Independent Hotels?

Now, if you’re an independent hotel, you might think this is good news. After all, anything that’s bad for the big brands must be good for you, right? I’m afraid not. Before I explain why, I want you to know that I’m incredibly bullish on independent hotels. Done right, they’re likely the big winners in the longer-term (and the rise of new entrants in the soft-brand space suggests I’m not the only one who thinks that). Independents make up a big chunk of my company’s travel practice, so I’m putting my money where my mouth is on this one, too.

That said, let’s examine the challenges.

First, the big brands have much deeper pockets and still have to work very hard to compete with the Expedia’s, Priceline’s, and Airbnb’s of the world. You (usually) don’t have such deep pockets. You also usually don’t have the people and the data that larger brands do to rapidly assess and adapt to changing market conditions.

Second, you don’t have the awareness that many brands have built up over the years — and the associated expectations and goodwill that often accompanies it. Not only must you appear on the right shelves for guests to find you and have great reviews to have them consider you, you’ve got to overcome any uncertainty potential guests have about some place they’ve never even heard of. Yes, you might be a better option than the three-star branded property down the street; but at least guests know what to expect if they choose to stay there instead.

Finally, you remain as prone to disruption by new entrants such as Airbnb, soft-branded competitors, and aggressive OTA’s as the chain properties. So, that’s nice.

Happily, you also benefit from the same response we’ll take a look at in a minute.

Are Hotel Brands Doomed?

Brands are not doomed. In fact, quite the contrary. I would never suggest a flagged hotel drop its brand outright nor would I suggest an independent seek shelter in a soft brand, at least not without careful consideration. A strong, well-defined, and well-differentiated brand represents the single most effective way to win in the travel marketplace. That brand may be licensed from a large hotel company. Or it might just be a well-managed property run by a small, dedicated team of outstanding hospitality professionals whose guests have learned its value. My clients the Wentworth Mansion, John Rutledge House Inn, and The Hotel at Kirkwood Center provide examples of the latter, while plenty of solid case studies exist of the former.

The simple fact is that this disruption is far from new. Years ago, we used to call this “getting Amazon’d,” where the e-commerce giant would come in and simply bury existing retailers by turning their offering into a commodity. The OTA’s almost did the same a few years back, by highlighting rate more than the value each individual hotel provided. Guests quickly figured out that not all hotels are the same and demanded more information about the hotels, leading the OTA’s to pay more attention to merchandising of individual properties (along with still trying to show the lowest rate, of course).

Almost 20 years ago, I watched a speaker tell a roomful of travel agents that they’d all be out of business within a decade. Fast forward to the present day and, while it’s true that many travel agencies didn’t make it, those that have survived provide a highly responsive, hugely valuable service for their clients. They’ve thrived by shifting from being all things to all people and instead meeting client needs, demonstrating their value to those travelers who need what only a travel agent can do.

The key revolves around avoiding “commoditization.” Your hotel is special. Truly. Either because of location, or amenities, or brand, or service or a combination of all of the above, you can offer your guests an experience no one else can.

Look outside the industry. We all know that cell phones are largely a commodity, right? Yet, what Apple has shown is that you can create a strong brand — and, more importantly, charge a premium price — even in heavily commoditized markets. And perhaps no greater example of this exists in history than Morton’s Salt. Most customers probably couldn’t tell the difference between various brands of good ol’ NaCl but still appear willing to pay more for the brand they’ve known their whole lives. And if cell phones and salt can differentiate themselves, surely your hotel can.

The big questions remain: Which of the large brands will fail this critical step and hurt both their business and that of their affiliated hotels? Which independents will miss out on their opportunity to capture more business from their competitors — both branded and independent alike? And, how ready are you to step up and create a clearly differentiated guest experience to separate your hotel from the pack?

Conclusion

Clearly, there’s a lot to think about in the weeks, months, and years ahead (and, I suspect, a lot more to say on this topic). We’ve only just begun to see the long-term implications that logically follow from this emerging reality. But the fact remains that any hotel that offers nothing more than a box of rooms to its guests risks a future of not having very many guests and/or competing solely on price. In the immortal words of Pogo, “We have met the enemy and he is us.” So don’t do that. 😉

Additionally, as they say, the devil’s in the details. What’s right for one hotel may not be right for yours. If you’re interested in talking more about how to make it work in your specific case, why not give me a call? And, in any case, stay tuned for a lot more on this topic. If we’ve learned anything in the last few years about the shifting marketplace for travel, it’s that we’re far from done here.


If you’re looking to learn even more about how changing guest behavior shapes hospitality marketing, e-commerce, and distribution, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to take a moment to review the slides from my recent webinar, “Digital Marketing Directions 2015: Three Key Trends Driving Your Hotel Marketing Next Year” here:


(And, yes… you can hire me to speak at your next event, too).

Finally, you will definitely want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Disclosure: I worked for Wyndham Hotel Group/Cendant Hotel Group and the Leading Hotels of the World for a number of years. I continue to hold shares of Wyndham Worldwide. Clients include a number of independent hotels beyond those listed, as well as several management companies.

Tim Peter

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May 22, 2015

9 Mind-Blowing Mobile and Social Commerce Posts: E-commerce Link Digest

May 22, 2015 | By | No Comments

Mind-blowing mobile and social commerce newsIt’s been a busy travel week Big Thinkers — Boston, Chicago, Cedar Rapids, hello! — which led to the light posting schedule the past few days. But don’t worry. Travel Tuesday and Thinks Out Loud will both return next week (though there won’t be a post on Monday due to the Memorial Day holiday here in the US). But I’m pretty sure this amazing list of 9 mind-blowing mobile and social commerce posts will hold you over for the next few days. Enjoy:

  1. Before this past week’s leg of the Thinks 2015 World Tour got in the way, we posted this look at Google’s mobile buy button and asked “Should you buy in?” Great read. Well worth your time.
  2. Speaking of mobile, Benedict Evans says The future is mobile and apps, except that it isn’t and examines apps versus the web. Absolute must-reads. Seriously. Don’t miss ’em.
  3. The Retail TouchPoints Blog adds to the conversation, noting mobile email conversions reach a tipping point.
  4. And, we’ll round out the mobile portion of this week’s program by highlighting the coming massive mobile disruption and what it means to your business.
  5. Shifting to social, Retail Dive unveils this fascinating study that says browsing Pinterest leads to purchase. Very interesting. Or should I say… Pinteresting? Actually, no. I really shouldn’t. Lame jokes aside, check out the article anyway.
  6. Contently reports that BuzzFeed just cracked the code on how social content spreads, and it’s a big deal. Say what you will about Buzzfeed, but Contently’s exactly right. Whether you you love ’em or hate ’em, they’ve certainly figured out how to get their readers to share their content. And that’s a lesson every marketer could stand to learn more about.
  7. The fine folks at Econsultancy have a great post that asks, “How reliable are social analytics?” Good stuff.
  8. To help answer the “reliable social analytics” question, check out this fantastic webinar from the equally fine folks at Biznology about choosing metrics that drive content marketing ROI. Really outstanding stuff.
  9. And, finally, with this week’s proof that, really, it’s all e-commerce, Reuters reports that Wal-Mart is challenging Amazon with an unlimited, $50 per year shipping service and significant e-commerce investment of its own. Given that Walmart is the the #4 online retailer, despite digital representing only 2.5% of its sales, this bears watching. Stay tuned.

Hope you enjoyed these 9 mind-blowing mobile and social commerce posts, Big Thinkers and that you have an amazing weekend, too. While you’re at it, make sure to check out other entries from our E-commerce Link Digest series, including these 10 Damn-Good Digital Marketing Posts: E-commerce Link Digest , another 10 spectacular mobile marketing and e-commerce essays, this set of 6 major stories about Millennials and mobile commerce, and these 10 must-read e-commerce, search, and mobile posts, as well as these “9 Amazing Millennial, Mobile and Digital Marketing Columns: the Top Posts from March” when you get a moment, too.

Do you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing? Be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

By

May 18, 2015

5 Amazing Mobile Hotel Marketing Stories: Hospitality Marketing Link Digest

May 18, 2015 | By | No Comments

5 Amazing Mobile Hotel Marketing StoriesYo, Big Thinkers! Hope you’ve had a fantastic weekend and are looking forward to an excellent week ahead. To help you get started, check out these 5 amazing mobile hotel marketing stories. Enjoy:

  1. First up, Mobile Commerce Daily shares data from Hotels.com that shows 50% of mobile travelers book last-minute stays. What I’d love to see is where they book these stays. As we’ve noted before, mobile’s not a device, it’s a situation. I’m very curious exactly what situation Hotels.com supports here. You should be too.
  2. Next, Skift reports on mobile first and the “silent traveler” in 2015. Great read.
  3. Adding to this week’s list, Inc.com explores mobile technology and future of travel in detail. Cool stuff.
  4. We’ve rounded up 5 awesome travel marketing articles, the top posts from April for you to enjoy.
  5. And, finally, Tnooz explains what data from ad views says about the digital behavior of travelers. Very useful.

Of course, if you want to gain even more learnings from our past posts, you’ll probably enjoy these “5 Powerful Posts About the Trends Shaping Travel Marketing,” this great round-up of “8 Exceptional Hospitality Marketing Posts from the Past Week: Hospitality Marketing Link Digest,” this fantastic collection of “7 Remarkable Posts about Mobile Marketing in Travel” and these “7 Brilliant Insights into Mobile Travel E-commerce” from our hospitality marketing link digests (part of the ongoing E-commerce Link Digest series).

And if you’re looking to learn even more about how changing guest behavior shapes hospitality marketing, e-commerce, and distribution, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to take a moment to review the slides from my recent webinar, “Digital Marketing Directions 2015: Three Key Trends Driving Your Hotel Marketing Next Year” here:


(And, yes… you can hire me to speak at your next event, too).

Finally, you will definitely want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Tim Peter

By

May 15, 2015

10 Damn-Good Digital Marketing Posts: E-commerce Link Digest

May 15, 2015 | By | No Comments

Couple enjoying 10 damn-good digital marketing posts on their mobile phoneCrazy week around here, Big Thinkers. The good kind of crazy, that is, filled with loads of learning and quality time with clients. Hope you’ve had a great week, too. In keeping with the theme of the week, here’s a somewhat crazy collection of 10 damn-good digital marketing posts to see you through to next week. Enjoy:

  1. Leading off our list, this week’s episode of Thinks Out Loud asks, “Mobile Helps Software Eat the World. Will it Eat Your Business?” Be sure to check it out when you have a moment.
  2. Linda Bustos at GetElastic details some excellent omnichannel strategies for brands and online pureplays that are well worth your time.
  3. Marketing Charts has some terrific data showing that consumer perception of retailers’ data security impacts loyalty and W-O-M. Fascinating information.
  4. Another GetElastic post explains why the Apple Watch skeptics are wrong. Given the amount of press the Apple Watch specifically — and wearables generally — receive at the moment, you’ll want to check this out.
  5. While we’re on the topic of tech and its relationship to your business, take a listen to Episode 122 of our Thinks Out Loud podcast, which explores the long-term growth curve for mobile commerce. You’ll also probably enjoy this Mobile Commerce Daily article that says the iPhone is the biggest driver by far of in-store mobile payments.
  6. Switching to the social side of the spectrum, Social Quant offers up 8 Twitter lists you should be using, a fantastic resource for getting the most out Twitter for your business.
  7. And, in related news, Variety offers this amazing survey that shows YouTube stars are more popular than mainstream celebs among U.S. teens. This underscores the ways in which younger Millennials — and Millennials overall — consume entertainment and information. And that will help shape how you connect with this new generation of consumers as they come into the market in a more meaningful way over the next couple of years.
  8. Shifting gears to search, Search Engine Land provides an excellent look at how to replace Google’s “(Not Provided)” data to strike SEO gold. Great read.
  9. Email marketing remains a critical component of any successful digital marketing strategy, so this round-up of the latest data about email subject lines from Marketing Land offers outstanding information to improve your campaigns. You might also want to review these 7 key tips for more effective email marketing and the rest of our email marketing coverage here.
  10. Finally, don’t miss this round-up of 7 mobile commerce must-reads, the top posts from April that we posted last week.

While you’re at it, make sure to check out other entries from our E-commerce Link Digest series, including these 10 spectacular mobile marketing and e-commerce essays, this set of 6 major stories about Millennials and mobile commerce, and these 10 must-read e-commerce, search, and mobile posts, as well as these “9 Amazing Millennial, Mobile and Digital Marketing Columns: the Top Posts from March” when you get a moment, too.

Do you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing? Be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides I had the pleasure of speaking to a great audience recently about how to lead digital transformation within large organizations (a topic we’ve been talking about a fair bit lately). Here are the slides for your reference:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

By

May 13, 2015

Mobile Helps Software Eat the World. Will it Eat Your Business? – Thinks Out Loud Episode 123

May 13, 2015 | By | No Comments

Massive mobile disruption: Couple shopping with mobile web

Mobile Helps Software Eat the World. Will it Eat Your Business? – Headlines and Show Notes

You might also want to check out these slides I had the pleasure of presenting recently about how to lead mobile-focused digital transformation within large organizations (a topic we’ve been talking about a fair bit lately). Here are the slides for your reference:

Contact information for the podcast: podcast@timpeter.com

Technical details: Recorded using an Audio-Technica AT2035 studio condenser microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 14m 28s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], subscribe via our dedicated podcast RSS feed (or better yet, given that Google has now killed Reader, sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player below:

Tim Peter

By

May 12, 2015

5 Awesome Travel Marketing Articles: the Top Posts from April

May 12, 2015 | By | No Comments

Top Posts from April 2015: Millennial woman with mobile phoneWell, Big Thinkers, it’s time once again to round-up the very best of the blog from the past month. This time, we’ve got 5 awesome travel marketing articles: the top posts from April for you. Enjoy:

  1. Leading off, we’ve got this collection of 5 key facts about mobile, Millennials, and hotel marketing. Hardly surprising when you consider how important those first two have become to the third. Absolutely worth another look.
  2. Another hugely popular post from last month explained the big myth about digital strategy and why that myth matters to your hotel marketing.
  3. Speaking of items that matter to hotel marketing, the #3 post on this month’s list examines why mobile matters for hotel marketing. You’ll definitely want to check this one out.
  4. We’ve got a trio of the entries from our weekly Hospitality Marketing Link digest series up next. First, are these “6 Top Hotel Marketing Posts” from late in the month, closely followed by a set of “5 Quick Hospitality Marketing Hits” that kicked off April, and rounded out by these “8 Exceptional Hospitality Marketing Posts from the Past Week.” Clearly, they’re really popular among your fellow Big Thinkers. Why not review them once again?
  5. And, finally, though it appeared fairly late last month, this post, “What’s Amazon’s Travel Offering Really About?” rocketed up the charts in just a few days. When you have a minute, take a look and see what all the buzz was about.

Of course, if you want to gain even more learnings from our past posts, be sure to check out these “5 Fantastic Travel Marketing Posts: The Top Posts from March,” and these “6 Winning Travel Marketing Posts: The Top Hospitality Marketing Posts from January.” Plus, you’ll probably enjoy these “7 Remarkable Posts about Mobile Marketing in Travel” and these “7 Brilliant Insights into Mobile Travel E-commerce” from our hospitality marketing link digests (part of the ongoing E-commerce Link Digest series).

And if you’re looking to learn even more about how changing guest behavior shapes hospitality marketing, e-commerce, and distribution, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to take a moment to review the slides from my recent webinar, “Digital Marketing Directions 2015: Three Key Trends Driving Your Hotel Marketing Next Year” here:


(And, yes… you can hire me to speak at your next event, too).

Finally, you will definitely want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Tim Peter

By

May 11, 2015

The Coming Massive Mobile Disruption

May 11, 2015 | By | No Comments

Massive mobile disruption: Couple shopping with mobile webCrazy insights in the Wall Street Journal the other day, which highlighted some new Google products — and some impressive data about mobile,

“[Google VP of Product Management Jerry] Dischler said Google searches on mobile devices now outnumber those on personal computers in 10 countries, including the U.S. and Japan.”

Take a moment and let that sink in. Mobile searches now outnumber those on desktop computers. In 10 countries. While Google didn’t list all ten, the US and Japan’s inclusion on the list makes it fairly safe to assume that they’ll include other advanced economies such as Germany, the UK, China, France, Brazil, etc.

Another key quote says,

“…mobile users spend more time in specialized apps, such as Amazon.com for products or Yelp for local businesses, than in a Web browser. That’s spurring Google to provide quicker answers to mobile-search queries.

Dischler said patterns are changing as users hop among devices. ‘It’s more of a swirl, with people browsing on phones, getting on their desktop at work, then their tablet at home, then purchasing through a store visit or on a phone call,’ he said.”

This mirrors a point I made a couple weeks ago, that Google is struggling to maintain its dominance as consumers shift to mobile (actually, they’ve been facing this problem for a while). It’s also further evidence that mobile commerce is here to stay.

Google’s going to face some significant challenges unless it can either: a.) monetize mobile apps more effectively, or b.) encourage more mobile web searches/fewer app searches. The data also underscores how quickly consumers have adopted mobile — and how much room still exists for positive growth.

This massive mobile shift will disrupt many industries — including yours. Someone will profit from that disruption. Google’s struggling to adapt, but is clearly making the effort to get ahead of the game. Why don’t you do the same?

Do you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing? Be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides I had the pleasure of speaking to a great audience recently about how to lead digital transformation within large organizations (a topic we’ve been talking about a fair bit lately). Here are the slides for your reference:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

By

May 8, 2015

10 Spectacular Mobile Marketing and E-commerce Essays: E-commerce Link Digest

May 8, 2015 | By | No Comments

10 spectacular mobile marketing and e-commerce essaysHowdy, Big Thinkers. It’s a gorgeous spring day here at Thinks Central. Hope the same is true wherever you are. So, whaddya say we skip all the fuss and get straight to the links? Without further ado, here are 10 spectacular mobile marketing and e-commerce essays for you this week. Enjoy:

  1. Marketing Charts supplies data showing where consumers rate in-store personalization tactics as “cool” or “creepy.” Given the growth of beacons, NFC and other similar technologies to personalize customer experiences, expect to see a lot more about this in the near future.
  2. Along the same lines, the fine folks at WHISBI round-up the favorite shopping experiences of 14 retail experts. Interesting, thought-provoking list.
  3. The Wall Street Journal reports that Google rolls out new ads as mobile searches top PCs in 10 countries. The new ad formats are great and all. But read that headline again. Mobile searches top PCs in 10 countries. Wonder why I think mobile’s a really big deal? There’s your answer right there.
  4. Speaking of Google, Marketing Charts has the estimated mobile share of US organic search traffic, by engine. While Google continues to dominate, keep an eye on your customers’ increasing use of apps for discovery, possibly hurting Google’s overall market share over time. For instance, according to Google, while three-quarters of consumers use search at some point during their shopping process, fewer than half start with search for their research on mobile [see page 9 in this Google PDF]. Definitely worth keeping your eye on.
  5. Sticking with the mobile commerce theme, GetElastic has a great explanation of why mobile commerce is not “E-commerce 2.0.” Well worth your time.
  6. Speaking of items well-worth your time, you really want to check out this week’s episode of Thinks Out Loud, our weekly e-commerce and digital marketing podcast. This one examines the long-term growth curve for mobile commerce and is definitely worth a few moments of your time.
  7. Benedict Evans has a must-read post about connecting the next billion. Yet another reason I think mobile mobile’s a really big deal.
  8. On the mobile payments front, Bloomberg reports that Home Depot is aiming to put Apple Pay in its 2,000 stores, making it the largest retailer to come to the mobile payments party. Given this Marketing Land study that shows Millennials want in-store mobile payments, not human cashiers, I doubt they’ll be the last.
  9. For an fascinating example of how mobile will change your customers’ behavior, check out Fast Company’s look behind the scenes at Maple, the David Chang backed, delivery-only restaurant of the future. Really interesting read and a harbinger of the changes mobile creates across industries.
  10. Finally, its both pretty clear and bears repeating that, given all the changes in the marketplace and in your customers brought about by mobile, that mobile commerce is here to stay. So why not subscribe to Thinks to stay on top of the shifting digital marketing and e-commerce landscape, every day? You’ll be glad you did.

While you’re at it, make sure to check out other entries from our E-commerce Link Digest series, including these 6 major stories about Millennials and mobile commerce, these 10 must-read e-commerce, search, and mobile posts, these 10 awesome e-commerce, mobile, and millennial marketing posts, a great look at 5-plus can’t miss mobile commerce and marketing posts from the past week, and these 6 quick e-commerce and digital marketing winners, as well as these “7 Mobile Commerce Must-Reads: the Top Posts from April” when you get a moment, too.

Do you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing? Be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides I had the pleasure of speaking to a great audience recently about how to lead digital transformation within large organizations (a topic we’ve been talking about a fair bit lately). Here are the slides for your reference:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

By

May 5, 2015

7 Mobile Commerce Must-Reads: the Top Posts from April

May 5, 2015 | By | No Comments

Mobile commerce must-readsAnother month, Big Thinkers, another chance to review the posts you most enjoyed. Without further ado, here are 7 Mobile Commerce Must-Reads: the Top Posts from April. Enjoy:

  1. By far, the biggest post from last month explored “The Big Lie About Mobile Commerce Everyone’s Telling Right Now.” Very popular read among your fellow Big Thinkers. Be sure to check it out and see why.
  2. Up next, we’ve got a pair of entries from the E-commerce Link Digest series. The first lists “10 Must-Read E-Commerce, Search, and Mobile Posts” while the second collects “9 Superb Social and Mobile E-Commerce Missives.”
  3. One of the biggest news items of last month reported, “Wow! Digital Influenced $1.2 Trillion In-Store Last Year.”
  4. Late in the month, we rounded up a number of factors that explained why mobile commerce is here to stay, which enters the list at #4. You’ll want to review the whole set. You can also check out Episode 120 of Thinks Out Loud, our weekly e-commerce and digital marketing podcast, which explores “The Coming Mobile E-commerce Backlash — And Why It’s Wrong” in more detail.
  5. Speaking of the podcast, Episode 119, “Is This The Death of Google?” examines the search giant’s latest business and legal troubles and the threats those introduce to its long-term dominance.
  6. We’ll close out this month’s list of the top posts with another pair of podcast episodes, starting with Episode 118, “The Mobile-Social Commerce Connection.” Given the importance of mobile and social to your business success, you won’t want to miss this one.
  7. And, finally, be sure to check out Episode 121 of Thinks Out Loud, which explains “How to Connect Customer Data and Customer Experience.”

Well, I don’t know about you, but that seems like a great place to wrap up this list of the top posts on Tim Peter Thinks for the past month.

If you liked these, be sure to check out this collection of “9 Amazing Millennial, Mobile and Digital Marketing Columns: the Top Posts from March,” our round-up of the top posts from 2014, these “10 Can’t Miss Mobile Commerce and Marketing Columns: The Top Posts from February 2015″ and these “10 Must-Read Marketing and E-Commerce Missives: The Top Posts from January” too. You’ll also want to review the ongoing the E-commerce Link Digest series. They’re all worth your time and will help you improve your overall e-commerce and digital marketing results throughout the rest of the year.

If you want to learn even more about how customers changing behavior shapes e-commerce and marketing, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

Plus, don’t miss these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including: