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Tim Peter Thinks

Tim Peter

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August 4, 2017

5 High-Impact E-commerce, Digital and Social Strategy Posts You Won’t Want to Miss: E-commerce Link Digest

August 4, 2017 | By | No Comments

5 High-Impact E-commerce, Digital and Social Strategy Posts You Won't Want to Miss: E-commerce Link DigestLooking to drive results for your business? Click here to learn more.


Howdy, Big Thinkers, and welcome to this week’s edition of the E-commerce Link Digest Series. Hope this week was amazing for you. I thought you might want to round out a really successful week with these 5 high-impact e-commerce, digital and social strategy posts you won’t want to miss. Enjoy:

  1. Kicking things off, Ross Quintana at CMO.com wrote this amazing post promoting this mantra, “Say It With Me: Your Customer Is Your Business.” All I can say is, “Hell, yeah!”
  2. I know I shared this with you a couple of weeks ago, but it’s worth taking another look at We Are Social’s explanation of “How Brands Can Make Social Commerce Work.” Truly terrific insights there.
  3. While we’re talking about digital and commerce, why not take another look at this popular post that asks, “Will E-commerce Kill Retail?”
  4. And, continuing that theme, don’t miss these “9 Great Posts Focused on Digital Transformation, Strategy, and AI” from E-commerce Link Digest Series. Good stuff, not to be missed.
  5. Finally, let’s finish out this list of 5 high-impact e-commerce, digital and social strategy posts you won’t want to miss by taking another look at “How Can You Succeed at Digital Marketing Next Year? 17 Great Posts Offer Answers.” Bet you’ll be glad you did.

You might also want to check out these slides I had the pleasure of presenting recently about the key trends shaping marketing in the next year. Here are the slides for your reference:

Finally, you might enjoy some of these past posts from Thinks to help you build your e-commerce strategy and your digital success:

Tim Peter

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May 11, 2017

When Marketing Fails: Getting Dumped (Thinks Out Loud Episode 193)

May 11, 2017 | By | No Comments

Looking to drive results for your business? Click here to learn more.


When marketing fails: Frustrated marketers getting dumped by customers

When Marketing Fails: Getting Dumped (Thinks Out Loud Episode 193) – Headlines and Show Notes

Subscribe to Thinks Out Loud

Contact information for the podcast: podcast@timpeter.com

Past Insights from Tim Peter Thinks

You might also want to check out these slides I had the pleasure of presenting recently about the key trends shaping marketing in the next year. Here are the slides for your reference:

Technical Details for Thinks Out Loud

Recorded using a Heil Sound PR 30 Large Diaphragm Multipurpose Dynamic Microphone through a Cloud Microphones CL-1 Cloudlifter Mic Activator and a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 13m 11s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], the Google Play Store, via our dedicated podcast RSS feed )(or sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player at the top of this page.

Tim Peter

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May 15, 2016

7 Sensational Social Hospitality Marketing Insights: Hospitality Marketing Link Digest

May 15, 2016 | By | No Comments

Sensational social hospitality marketing insightsHey, Big Thinkers! Hope you’re having a great weekend. No big setup this week, just 7 sensational social hospitality marketing insights from the past week for today’s Hospitality Marketing Link Digest entry. Enjoy:

  1. Revinate explains what Facebook’s algorithm change means for hotels on social media. Tnooz also offers 10 reasons why Dynamic Ads for Travel from Facebook heralds a new era of travel marketing. A really worthwhile read, especially when you remember that it’s Facebook’s world and we’re all living in it.
  2. Ryan Solutions looks at the incredibly short shelf life of hotel and resort social media posts. Doesn’t that make you wonder is social a waste of time for hotel marketers? Spoiler: It’s not. But the key is focusing on measurement and doubling down on those areas where social works effectively for your property.
  3. Speaking of using social effectively for your property, Debbie Miller over on Maximize Social Business uncovers 4 ways hotels can use social media to grow their email list, which is a great step towards engaging your hotel’s secret sales force.
  4. Research from Adobe Digital Index’s “2016 Travel Report” suggests that July Fourth online travel spend will top Cyber Monday, which begs the question: where are all the mobile bookings?
  5. Christopher Regalado writes on Leonardo’s blog that you can drive more hotel bookings with intelligent, personal content. Damn straight. We recently outlined why hotel marketing depends on personalization and offered this presentation about maximizing data to put personalization to work for your property:

    Of course, you’ve got to remember that personalization starts with a person.

  6. Personalization represents just one of the four key elements of modern hospitality marketing, while mobile and social play important complementary roles. Make sure you’re putting these to work for your property.
  7. Finally, don’t miss these 8 Excellent Hotel E-Commerce Insights from our ongoing Hospitality Marketing Link Digest series. They add even more insights and context to the items above and will help you improve your property marketing efforts, whether on mobile, social, or the plain ol’ web.

If you’re looking to learn even more about how changing guest behavior shapes hospitality marketing, e-commerce, and distribution, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to take a moment to review the slides from my recent seminar, “Digital Marketing Directions 2016: The Key Trends Driving Your Hotel Marketing Next Year” here:

Finally, you will definitely want to check out some of our past coverage of the mobile, local, social web and how to make it work for your hotel, including:

Tim Peter

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October 24, 2015

6 Spectacular Social, Mobile and E-commerce Insights: E-commerce Link Digest

October 24, 2015 | By | No Comments

6 spectacular social, mobile and e-commerce insights for youAnother week, another great Link Digest for you, Big Thinkers, this one rounding-up 6 spectacular social, mobile and e-commerce insights for you. So, while you’re settling in on this fine fall weekend, take a few minutes to read through the whole set. Enjoy:

  1. TechCrunch reports on Amazon filing suit against individuals offering fake product reviews on Fiverr.com, which is kind of a big deal. Managing your ratings and reviews remains the single most effective way to improve your brand’s digital marketing and it helps no one — not consumers, not brands, not anyone — to undermine the trust that rating and review sites engender among consumers. While gaming these sites may also be illegal in some jurisdictions, violating false advertising laws, we should all be glad Amazon has gone after the bad guys here. I’ll have a bunch more to say about this topic in the next few days, but for now, let’s give credit where due.
  2. On a highly related note, Convince and Conversion explains why customer experience is the ultimate marketing tool, a point I wholeheartedly agree with. With that in mind, you’ll want to read this eMarketer explanation, “How to Win at Customer Service: Keep It Simple.” Really good stuff.
  3. Meanwhile, in the world of mobile payments, a topic we’ve covered around here a time or two (or three. Or four), Quartz reports that Sweden is on its way to becoming the first cashless society on Earth, while TechCrunch asks, “Where Does Apple Pay Stand On Its First Birthday?” Mobile Commerce Daily thinks it knows the answer and explains why Apple Pay’s second year will be harder than its first, takes a look at finding the best payment solution for the retailer and also offers great coverage of digitizing stored value: apps and wallets, wallets and apps, and PSFK shows how wearable technology is powering seamless payments. Really, really good stuff all around.
  4. Speaking of Mobile Commerce Daily, you’ll really want to check out their tips to increase conversion by removing friction in mobile user experience design. See what I did there? I tied the user experience topic addressed in our second item with the mobile stuff we were just talking about. Which is kind of the point. All of this stuff really fits together seamlessly. Or, it does when you make it fit together seamlessly for your customers.
  5. On the social front, Mark Schaefer outlines five unbelievable social media mistakes you may be making right now, Marketing Charts gives a social media update: adoption trends, by demographic, Business Insider reveals Facebook’s e-commerce updates, and Thinks (that’s us), asks two important questions: “Should Facebook Take the Place of Your Brand’s Website?” and “Google, Apple or Facebook: Who’ll Win the Mobile Web?”
  6. And I can think of no better way to round out this week’s round-up than with this quote from Chris Dixon on Twitter:

    Damn straight.

Hope you have a big weekend, Big Thinkers and a great week ahead!

If you’re interested in learning more about making the social, mobile web work for your customers, be sure to check out these “6 Must-See Mobile Commerce Messages for You,” these “8 Excellent Autumn E-commerce and Digital Marketing Posts,” this set of “9 Digital Marketing Must-Reads for You This Weekend” and other entries from our E-commerce Link Digest series, plus these “7 Special E-Commerce and Digital Marketing Trending Topics: The Top Posts of September, 2015.”

And if you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing, be sure and register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

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October 3, 2015

9 Digital Marketing Must-Reads for You This Weekend: E-commerce Link Digest

October 3, 2015 | By | No Comments

9 digital marketing must-reads for you this weekendI don’t know about you, but we’ve been battening down the hatches here in the Northeast. Hope you’re safe, warm, and dry wherever you may be. If you’re stuck inside, here’s a look at 9 digital marketing must-reads for you this weekend. Enjoy:

  1. Leading off, our friends at The Future of Commerce suggest it’s time to get digitally native. Absolutely.
  2. Mobile Marketer says the heyday for hashtags has passed for marketers. I’m inclined to agree, with a couple caveats. Hashtags have their place in certain cases, but, more often than not, they’re increasingly difficult to make work. Better to focus on content that your customers care to share organically — and on your brand itself — than a forced “social” discussion.
  3. Continuing with social news, Amazon dominates social, but Nordstrom and Costco excel at it, according to the fine folks at Mobile Marketer.
  4. Mobile Commerce Daily reports how Starbucks steams up sales with its national Mobile Order and Pay expansion. Just one more example that illustrates why mobile payments will rule.
  5. Quartz highlights how Facebook is bringing immersive, 360-degree VR videos to your newsfeed. I’m not sure where this is headed for marketers yet, but definitely think it’s worth watching (no pun intended). And while we’re talking about wearables, PSFK says these smart clothes will track your every move. The real key for businesses here is the data these new technologies will make available about customers. And that’s worth watching too.
  6. A recent episode of Thinks Out Loud, our weekly e-commerce and digital marketing podcast asks, “Is This The Death of Google?” Be sure to listen to the whole thing to see what “this” is.
  7. Another key question, this one from Mobile Commerce Daily, asks “Do ride-sharing app partnerships drive revenue, awareness for brands?” Good stuff.
  8. The Nieman Journalism Lab says that Google’s grab of Oyster suggests ebooks, like news, are becoming “content” read on big platforms, which signals a significant shift in customer behavior. Keep that in mind as you develop your content initiatives, too.
  9. And, in closing, don’t miss this Thinks Out Loud episode that considers “Mobile Websites: Responsive, Adaptive, and RESS, Oh My!” Good stuff.

If you’re interested in learning more, make sure to check out these “9 Digital Trends You’ll Want to See,” these “7 Spectacular Digital Marketing Trends,” this set “10 E-Commerce Trends Worth Watching” and other entries from our E-commerce Link Digest series, plus these 8 Awesome August E-commerce Insights: The Top Posts of August, 2015

And if you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing, be sure and register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

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August 26, 2015

Is Social Media Marketing Dead? Thinks Out Loud Episode 135

August 26, 2015 | By | No Comments

Is social media marketing dead? Probably not.

Is Social Media Marketing Dead? – Headlines and Show Notes

You might also want to check out these slides I had the pleasure of presenting recently about how to lead mobile-focused digital transformation within large organizations (a topic we’ve been talking about a fair bit lately). Here are the slides for your reference:

Contact information for the podcast: podcast@timpeter.com

Technical details: Recorded using an Audio-Technica AT2035 studio condenser microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 16m 54s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], subscribe via our dedicated podcast RSS feed (or better yet, given that Google has now killed Reader, sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player below:

Tim Peter

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March 27, 2015

8 Amazing Social, Mobile, Millennial Marketing and E-Commerce Posts

March 27, 2015 | By | No Comments

Social, mobile, Millennial marketing and e-commerceAnother busy week, Big Thinkers, so we’re going to get right to the list with this round-up of 8 amazing social, mobile, Millennial marketing and e-commerce posts. Enjoy:

  1. Leading off, eMarketer tells us that mobile will account for 72% of US digital ad spend by 2019. Um… that’s a lot. Of course, when you consider that, no, Millennials never put down their phones and that the path to purchase starts and ends on smartphones for UK Millennials (and probably most others, too), it’s not terribly surprising.
  2. All of the above highlights why I believe mobile will disrupt your industry and offer 3 ways to protect your business. With the number of mobile and Millennial milestones we keep reaching, it’s happening incredibly fast, too.
  3. One of the biggest disruptions ahead is coming in the form of Google’s new “mobile-friendly” algorithm. As Search Engine Land notes, Google’s mobile-friendly algorithm is bigger than Panda or Penguin and the company has also clarified that the mobile-friendly algorithm will roll out over a week, be a yes/no response & more.
  4. GetElastic also helps you get ready for your mobile-heavy customers, with a look at mobile content in context: rules of responsive experience and these 7 tips for targeting the mobile-only shopper. Outstanding stuff there.
  5. Further underscoring the importance of mobile, TechCrunch notes that Yelp hooks up with startups to offer a larger selection of e-commerce bookings. That also underscores my “predication” about why Apple might choose Yelp as its go-to search engine.
  6. And this boom in mobile e-commerce is the reason eMarketer advises you to make way for the digital, deal-seeking Millennial mother. Good read.
  7. Shifting to social, Marketing Charts asks, “Why Do Millennials Use Facebook and Twitter?” and BuzzFeed News says that Facebook is eating the Internet. What you really want to do, of course, it tie Millennials, mobile, marketing, social and e-commerce together, which is the point of my recent presentation, “Social Media Integration: All Marketing is Social.”
  8. And while we’re on the topic of “putting it all together,” take a few minutes to review another recent presentation, “Putting Digital to Work: 4 Key Actions to Drive Digital Transformation,”, read the 4 keys to executing on digital or listen to a recent podcast that explains why, in in digital marketing, the money is in the list.

Hope you enjoyed this look at 8 amazing social, mobile, Millennial marketing and e-commerce posts. If you’re looking for even more good stuff, don’t miss this “Baker’s Dozen of the Best Mobile, E-Commerce, and Digital Marketing Writings This Week,” these “10 Hugely Important Digital, Mobile, and E-Commerce Observations from the Past Week”, the “8 Must-Read Posts Connecting Content, Search and Mobile Commerce”, our monthly best of round-up “10 Can’t Miss Mobile Commerce and Marketing Columns: The Top Posts from February 2015” or the rest of our E-commerce Link Digest series.

And if you want to learn even more about how customers changing behavior shapes e-commerce and marketing, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Travel

  1. Why Apple Might Choose Yelp as Its Go-To Search Engine (Travel Tuesday)
  2. Among America’s millennials who travel, half have spouses and children – Tnooz
  3. Huge List of Lessons Learned at HSMAI’s Digital Marketing Strategy Conference – Travel Tuesday
  4. Expedia extends mobile dominance
  5. 7 Hot Hotel Marketing Insights: Hospitality Marketing Link Digest
  6. 5 Top Mobile Marketing Tips from Travel and Hospitality Industry Leaders | Adobe
  7. Huge List of Lessons Learned at HSMAI’s Digital Marketing Strategy Conference – Travel Tuesday
Tim Peter

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March 26, 2015

Social Media Integration: All Marketing is Social [Presentation]

March 26, 2015 | By | No Comments

Social media integration: All marketing is social

Developing an effective digital marketing strategy is critically important for businesses today. But, equally important, you’ve got to be able to execute that strategy, put it in practice, make it work. Lately, I’ve been doing more and more speaking engagements where the topic has focused not just on strategy but also on real-world examples and case studies that demonstrate how leading companies have put digital to work in their organizations (including many of my own clients’ stories).

I shared the slides from my “Putting Digital to Work” talk the other day to provide insights into how many companies have succeeded in making digital work for their organizations. Today, I thought you might enjoy these slides from a talk I’ve just given called “Social Media Integration: All Marketing is Social,” which looks at how you can build social into your overall customer experience. This isn’t just about gaining friends and fans and followers; it’s about listening to and learning from your customers, and making your marketing work most effectively by getting your customers to tell your brand story for you. In short, it’s about results.

Here are the slides for your reference:

If you want to learn even more about how customers changing behavior shapes e-commerce and marketing, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

By

September 22, 2014

Is Google+ Dead, Dying, or Something Else Altogether?

September 22, 2014 | By | 3 Comments

Is Google+ dead?Larry Kim writes on Wordstream’s blog that Google has dropped its mandatory Gmail integration, which used to require users to create a Google+ account when they signed up for Gmail (and some other services, too). Kim notes:

“Rumors of the decoupling of Google+ and Gmail first surfaced in the spring. Google, unsurprisingly, hasn’t exactly gone out of its way to shout about the change from the rooftops, instead choosing to quietly shelve the mandatory integration.

Although the change means that new Gmail users will no longer be forced to sign up for Google+, they’ll still have the option to do so, as you can see in the image above.”

Loads of folks have wondered for some time whether Google might be killing off its social network, especially since the departure of former head Vic Gundotra. Let me be clear: Google+ isn’t dead… but it may be dying. Despite its popularity among a focused, passionate user group (photographers, for one, seem to love the service), it’s never really caught on as a mainstream alternative to Facebook. But that’s not the important part. No, the real question, though, is whether Google+ is dying for your business.

And the answer is, for many businesses, probably not. Google continues to emphasize Google+ in its Google My Business and Google+ Brands offerings. And evidence suggests the search giant increasingly values brands in its search results. Claiming your brand’s identity within Google+ should only continue to benefit you in the near-to-mid term.

Now, does that mean that Google+ is the perfect social channel for your brand and your business? Of course not. But, to be fair, no “perfect” channel exists. Instead, use Google+ for the benefits it offers — simple content posting, clear profile for Maps and search, some favorability for search rankings. It doesn’t matter whether Google+ is dead, dying, or (most likely), evolving into something else altogether (for example, many business’s direct access to Google’s back-end directory). What matters is that you use it correctly and get the benefits you deserve.

Curious about the marketing and e-commerce trends that will drive your business in 2015? Check out the slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

And, if you’re interested in learning even more about how customers changing behavior shapes e-commerce and marketing, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

Finally, you might also want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Tim Peter

By

March 18, 2014

The 4 Rules of Social Marketing for Hotel Marketers (Travel Tuesday)

March 18, 2014 | By | No Comments

Couple by pool sharing their stayA hotel group recently invited me to talk about how they could use social media more effectively for marketing. Their key question was: “What rules exist in social media for hotel marketers?” I thought you might enjoy finding out some more about that, too.

Based on my experience, 4 rules exist when it comes to social marketing in the hospitality industry (and in most other industries, too). They are:

  1. Social is people. Your guests (or clients, customers, members, or whatever you prefer to call them), have individual needs and concerns. They’re busy folks on a mission to solve their problem, not spend a lot of time listening to you. “Social” isn’t a channel that you can use to simply shout about yourself. Well, you can. But you won’t see any positive results. Instead, you need to listen, understand, and engage with customers in social on their terms. That is, as human beings.
  2. All marketing is social. Broadly, the role of marketing is to connect customers with a solution. And since customers are social by definition, your marketing must be social, too. More specifically, you’ve probably noticed the increase in ratings and reviews in search results, and the way your competitors make it easy for their guests to share information with their friends and family and fans and followers on Facebook, Pinterest, Twitter, and all the rest. Have you made it easy for your guests to do the same?
  3. Your brand = What you say + what guests experience. Every single guest in your hotel is now, effectively, a professional reviewer. And, as you’re likely aware, they’re more than happy to share their experiences with those friends and family and fans and followers I just mentioned. As I’ve noted before, working to increase the quality and quantity of your property’s reviews and ratings represents the single most effective way to improve your online marketing.
  4. There are no rules. As Barbossa memorably notes in Pirates of the Caribbean, these are “…more what you’d call ‘guidelines’ than actual rules.” Social media continues to evolve. And your guests’ use of social evolves along with it. The “rules” that “everybody knows” today may turn out to be different tomorrow (in fact, I’d bet on it). So, instead, you’re best bet is to test and see what works for you to drive the results you need.

Anyway, that’s a quick look at what works today. When you get a moment, you can check out the whole presentation here:

If you’re interested in learning even more about the future of e-commerce and marketing via the social, local, mobile web, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

And you might also enjoy some of our past coverage of the social, local, mobile web and what it means for your business, including: