2014 introduces the largest disruption of hotel internet marketing in years, with changes in mobile, content marketing, and search putting more pressure on hotels and resorts. This presentation delivered to HSMAI highlights those changes and how travel marketers can take advantage to help their brands and their businesses succeed in a complex marketplace.
18. Content Strategy – Guest Focused
• Who are you talking
to?
• What messages
resonate with that
guest?
18
19. Content Strategy – Message First
• Choose formats that
support story,
message and guest
• Tailor the medium
to the message
19
20. Content Strategy – Make it Shareable
• What makes it
memorable?
• Why would guests
want to tell their
friends?
• Is it easy for guests to
share?
20
21. Content Strategy – Validation
• What are your
success metrics?
• Review
performance
relative to
objectives
21
22. Content Strategy – Test and Learn
• Test multiple
messages to find
what captures
customer interest
and action
• “Fish where the
fishing’s good”
22
25. Costs of Customer Acquisition
• Watch expenses you
don’t write checks for
• Not all “good deals”
benefit your hotel
26. Conclusion
•
Think mobile-first
•
Tailor experience to guest context (i.e., mobile, tablet, desktop)
•
Invest in content to answer guest needs
•
Test and learn / “fish where the fishing’s good”
•
Manage costs across channels