Google data shows how customers use mobile search to find local businesses…
Search Engine Land reports Google finds more searches and more clicks among its mobile data. The queries show increasing sophistication, too, with longer search phrases becoming more common. Though some…
How do your customers find you? How will they next year?
OK, so this is a couple weeks old, but it's definitely still worth mentioning. Steve Rubel recently wrote about the coolest thing I've seen in the last year. A few…
Will Your Customers Use AI? (Thinks Out Loud Episode 418)
AI might be entering the “trough of disillusionment,” but that doesn’t mean it’s dead. Far from it. In fact, an increasing number of customers are using AI every single day.…
Revisiting “We Owe it to Our Customers to Make Their Lives Better” (Thinks Out Loud)
We're more than halfway through the first quarter of 2023. The year is well on its way, but there's also plenty of time ahead to decide what kind of year…