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Man rating a business on his mobile phone to illustrate how to balance humanity and technology in customer experience
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
Artificial Intelligence (AI), Customer Experience, Podcast

How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)

We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…

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Woman with postcard that says "help" to illustrate the need to think about who speaks for your business
Big Digital Marketing Trends: Who Speaks For Your Business? (Thinks Out Loud Episode 377)
Artificial Intelligence (AI), Marketing, Podcast, Strategy

Big Digital Marketing Trends: Who Speaks For Your Business? (Thinks Out Loud Episode 377)

Generative AI like ChatGPT and Microsoft's tools and Google's Bard effectively drives the cost of producing content to zero. Who knows? Some of that content might even be decent. Content…

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Photo of young woman on mobile phone, choosing how to rate her experience, illustrating the idea that customer experience is cool
Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)
Artificial Intelligence (AI), Customer Experience, Podcast

Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)

All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…

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