I've long said that "Content is King; Customer Experience is Queen; and Data is the Crown Jewels." But a number of people I respect take different approaches, suggesting that "user…
It's time for a (semi) bold prediction: Amazon is going to launch its very own consumer-facing general search engine. Yes, they've got search on Amazon.com. Yes, they've got Alexa. But…
Digital touches so many parts of your business and your life that it's reasonable to ask "What does 'digital' even mean right now? How does it affect my business? And…
Shopify just reported its earnings for the fourth quarter of and full-year 2021. And, much like the AGFAM—Apple, Google, Facebook, Amazon, and Microsoft’s—earnings, Shopify’s numbers tell a fascinating story about…
You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
