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13th Annual Customer Experience Conference

New York Marriott Downtown 85 West Street, New York, NY, United States

Join me and other advanced practitioners in customer experience at The Conference Board’s 13th Annual Customer Experience Conference, taking place at the Marriott Downtown in New York, NY on May 4-5. I'll be chairing the event and providing opening and closing remarks each day, as well hosting some sessions throughout. The conference will focus on…

HSMAI Digital Marketing Strategy Conference Breakout Session: Making Your Integrated Marketing Work: Trends and Tools to Maximize Results

New York Marriott Marquis 1535 Broadway, New York, NY, United States

Your guests don't rely on only one channel when making their booking decisions. And integrating your advertising, public relations, and digital marketing — designing them to ensure that all messaging and communications strategies are consistent across all channels and are centered on your customer's needs — is no small feat. But when done successfully, integrated…

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