A Whole Mess of Smartness – the Top 15 Tools for Finding Useful Information Online
A good craftsman never blames his tools. These 15 are favorites of mine.
Want to improve conversion? Start at the end.
Getting customers to buy online isn't always easy. But it helps if you start at the right end of the funnel.
Happy Birthday Google (Small Business E-commerce Link Digest – 9/12/2008)
Google's anniversary is a good time to learn more about how to get the most from Google.
What?!? You mean there's more to customer service than social tools?
Customer experience and loyalty can't just be something you do online, can they?