What channel conflict really means…
OK, so Seth Godin is basically right, but customers only experience channel conflict when your company does something wrong. Too many people within companies worry about how share gets allocated…
OK, so Seth Godin is basically right, but customers only experience channel conflict when your company does something wrong. Too many people within companies worry about how share gets allocated…
A couple of days ago I was working on a draft posting about the power of online video in e-commerce and hit publish by mistake, well in advance of having…
A recent post by Robbin Steif got me thinking about how I close sales on the websites I'm responsible for in my day job. In concept, it's simpler than most…
OK, I know I vanished again for a bit. I've been doing quite a bit of traveling and speaking at a number of conferences within my industry. More on that…
Back when I (almost) made a living playing music, my friends and I used to riff on the idea that people who showed up early to concerts ought to get…