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AI generated image of robot shaking hands with a human being to illustrate the radical shifts in customer behavior coming from AI adoption
Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)
Artificial Intelligence (AI), Customer Experience, Digital Transformation, Podcast, Technology

Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)

Microsoft's Satya Nadella recently showcased the company's vision for "your everyday AI companion." This genuinely represents a remarkable vision of the future. And one that seems likely to occur. Fortunately,…

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Woman with mobile phone and coffee leaning against wall to illustrate the State of Digital Q3 2023
Big Tech Earnings and The State of Digital Q3 2023 (Thinks Out Loud Episode 390)
Artificial Intelligence (AI), Digital Transformation, E-commerce, Marketing, Podcast

Big Tech Earnings and The State of Digital Q3 2023 (Thinks Out Loud Episode 390)

What is the State of Digital as we head into the back half of 2023? Well, one signal comes from Big Tech's earnings calls. What can we learn from what…

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Young woman using generative AI to build code to represent the current state of digital
What Big Tech’s Earnings Tell Us About the State of Digital – Q1 2023 (Thinks Out Loud Episode 382)
Artificial Intelligence (AI), E-commerce, Marketing, Podcast, Strategy

What Big Tech’s Earnings Tell Us About the State of Digital – Q1 2023 (Thinks Out Loud Episode 382)

Howdy, Big Thinkers! It's time once again to dive into Big Tech's quarterly earnings and learn what they tell us about the state of digital. And the state of digital…

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Photo of young woman on mobile phone, choosing how to rate her experience, illustrating the idea that customer experience is cool
Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)
Artificial Intelligence (AI), Customer Experience, Podcast

Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)

All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…

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