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Online travel firms going the extra mile

Online travel firms going the extra mile

Lynn Ellis is on the front lines of new battle among online travel agencies. She’s a customer-care specialist at Orbitz and she’s responsible for helping customers after they’ve bought an airline ticket on the Orbitz Web site.

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Tim Peter is the founder and president of Tim Peter & Associates. You can learn more about our company's strategy and digital marketing consulting services here or about Tim here.

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