The Key to Social Media Success (Travel Tuesday)
Connecting with customers matters a lot to travel agents. And to plenty of other businesses. Here's how you can do a better job of connecting no matter what you do for a living.
Thinks Out Loud Episode 26: The Future is Already Here
Generation Y and the mobile phone are the same age. That ought to tell you something.
Share This: 5 Tips You Must Learn to Create Sharable Content | Biznology
My latest Biznology post looks at how you can get others to share your content marketing with their friends, family, fans, and followers.
What Are Your Customers Actually Buying?
Why do airlines suck? That's the question raised by the just-released Airline Quality Rating Report for 2012 [PDF link]. The report suggests that airlines increasingly get the operational details right.…
What Are Your Customers Actually Buying? (Travel Tuesday)
Travel marketing (as well as most services), requires offering experiences that meet your customers expectations, every time. Here's why that matters.