Revisiting The Early Innings of AI in Marketing
As discussed in last week's episode of the pod, ChatGPT and Bing AI are putting some pressure on Google, but they still represent just a meager share of the monthly…
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…
Big Trends: Does Marketing Have a Future? (Thinks Out Loud Episode 375)
With all the talk about artificial intelligence and machine learning and generative AI and such, it's reasonable for marketers — especially those early in their careers — to ask, "Does…
Big Trends: The Early Innings of AI in Marketing (Thinks Out Loud Episode 374)
You cannot escape talk of ChatGPT and large language models and AI in all its forms at the moment. The amount of ink, bits, audio, and video dedicated to the…
The End of Google? (Thinks Out Loud Episode 372)
Well, it's official: Microsoft is gunning for Google. They're building ChatGPT-like capabilities into "the new Bing" and explicitly stating they can steal share from Google. So is this the end…