Does your business depend on your customers' stupidity?
Treat your customers like they're intelligent and they'll keep treating you with their business. Of course, there's another path... but it's not a good one.
Twitter Weekly Updates for 2010-01-31
Great A/B testing example from @roxyyo A/B Test Case Study: Single Page vs. Multi-Step Checkout http://bit.ly/5xvLgP # RT @steverubel: RT @mashable HOW TO: Build Your Personal Brand on Twitter http://bit.ly/3wjV7…
Local and social and mobile, oh my! (Small Business E-commerce Link Digest – January 29, 2010)
If there's one thing that I love more than the web, it's the mobile, local, social web. This week's links show why.
You don't want to grow your traffic. Not yet, anyway.
When is it a good idea to grow your traffic? And what's almost always more important to fix first?
Twitter Weekly Updates for 2010-01-24
"I have a dream..." As stirring today as the first time I ever heard it. # Seeing Avatar again. The theater is surprisingly busy. # Reading: Op-Ed Columnist - An…