What Kind of Year Are You Planning to Have (Thinks Out Loud Episode 313)
After the nightmare that was 2020, we're all expecting this year to be dreamy. But is that right? Or will this just be "2020: Part 2"? What are you doing…
There’s No Going Back. You Can Only Go Forward (Thinks Out Loud Episode 312)
Google just announced that they're staying away from offices until September 2021... and that most employees will continue to work remotely part time even after. New York City schools decided…
Digital Will Drive The Next Decade of Business Growth (Thinks Out Loud Episode 308)
All kinds of big news in the past week, Big Thinkers. The tech giants all posted huge earnings. Then we got news about a vaccine for COVID-19. Does a vaccine…
How Digital Helps You Answer Your Guest Questions Post-COVID
In a column for Hotel News Now at the start of the COVID-19 pandemic, I talked about how you can use digital to do the heavy lifting for your property.…
Four Questions Your Business Needs to Ask Right Now (Thinks Out Loud Episode 297)
How long do you think the current downturn is going to last? How ready are you if you if it lasts for another 6 months? Another year? Longer?