Jackie Huba discusses the best and worst of customer service in the mobile industry. What's really remarkable about this post is that only one company was mentioned. All the other…
Customer experience and loyalty can't just be something you do online, can they?
Comcast seems to get Twitter. And their customers get better service. Everybody's a winner.
Truly the best customer story you're likely to hear for a long time. Zappos did a Good Thing.
Customer service isn't defined by grand gestures. Customer service is defined by treating your customers like human beings.