Speed (Or Lack Thereof) KillsSeptember 19, 2012Tim PeterCustomer Service, E-commerce, MarketingAre your websites fast enough? Do you have a plan to upgrade your servers and services? If not, are you sure that's a good idea? View Full Post→
A Simple Technique for Product InnovationSeptember 17, 2012Tim Peteranalytics, Customer Service, E-commerceDo you want to know what makes your customers tick? Have you ever considered watching them? View Full Post→
The Golden Age of Web Performance by Josh FraserJune 21, 2012Tim PeterCustomer Service, RedesignTorbit CEO Josh Fraser walks through why web performance matters to your customer and to your business. View Full Post→
Why must you respond to negative comments in social media?June 13, 2012Tim PeterCustomer Service, Engagement, Marketing, Social Media, social strategyOne social-savvy customer had a bad experience? You can bet all their friends know about it. View Full Post→
It just worksOctober 17, 2011Tim PeterCustomer Service, E-commerce, Google, StrategyProducts and services that "just work" work better for your customer and for your business. Here's why. View Full Post→