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The Rise of Agentic AI Among Your Customers (Episode 466)
Artificial Intelligence (AI), Digital Transformation, E-commerce, Marketing, Podcast, Strategy, Technology

The Rise of Agentic AI Among Your Customers (Episode 466)

Agentic AI is almost certainly going to be huge... and probably soon. Early versions of agentic AI already exist today. Some of them even work pretty well. And the early…

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MidJourney generated image of a young woman wearing stylized smart glasses to illustrate the idea of AI-powered augmented reality as the future of computing
The Future of Computing? Big Tech Earnings and the State of Digital Q3 2024 (Thinks Out Loud Episode 439)
Artificial Intelligence (AI), Digital Transformation, Podcast, Strategy, Technology

The Future of Computing? Big Tech Earnings and the State of Digital Q3 2024 (Thinks Out Loud Episode 439)

It’s time for Big Tech’s earnings once again. And, this time around there were some notable updates, particularly from Meta Platforms (i.e., Facebook) and Microsoft that hint at the future…

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Dall-E generated image of miners in a modern AI gold rush setting.
Picks, Shovels, and the AI Gold Rush (Thinks Out Loud Episode 414)
Artificial Intelligence (AI), Marketing, Podcast, Strategy, Technology

Picks, Shovels, and the AI Gold Rush (Thinks Out Loud Episode 414)

I’ve been relatively bearish lately on Google’s articulated vision — or lack thereof — for artificial intelligence. I’ve been much more bullish about Microsoft and Amazon and OpenAI. But here’s…

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MidJourney generated image of woman directing a robot towards specific choices to illustrate the idea that "the brand is the prompt"
Techno-Optimism and Building a Human Brand (Thinks Out Loud Episode 399)
Artificial Intelligence (AI), Digital Transformation, Podcast, Strategy, Technology

Techno-Optimism and Building a Human Brand (Thinks Out Loud Episode 399)

What is the point of technology? Does it exist solely for its own sake? Of course not. It's to make our customers' lives better. It's really that simple. Which, happily,…

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AI generated image of robot shaking hands with a human being to illustrate the radical shifts in customer behavior coming from AI adoption
Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)
Artificial Intelligence (AI), Customer Experience, Digital Transformation, Podcast, Technology

Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)

Microsoft's Satya Nadella recently showcased the company's vision for "your everyday AI companion." This genuinely represents a remarkable vision of the future. And one that seems likely to occur. Fortunately,…

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