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MidJourney generated image of a robot providing poor, impersonal service to a customer to illustrate the question of whether AI will kill your brand
Will AI Kill Your Brand (Thinks Out Loud Episode 435)
Artificial Intelligence (AI), content marketing, Customer Experience, Marketing, Podcast, Strategy

Will AI Kill Your Brand (Thinks Out Loud Episode 435)

Artificial intelligence will shape the way your customers interact with your brand. That’s undoubtedly true. In fact, it’s possible we’ll see cases where the customer might not interact directly with…

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Screenshot of Google's Search Generative Experience to illustrate the idea of escaping Big Tech's web
Is Google Telling Us That Organic Search Doesn’t Matter Any Longer? (Thinks Out Loud Episode 392)
Artificial Intelligence (AI), content marketing, Customer Experience, Google, Podcast, Strategy

Is Google Telling Us That Organic Search Doesn’t Matter Any Longer? (Thinks Out Loud Episode 392)

Google has been remarkably transparent lately in telling marketers and brands and businesses how to rank better in search. The trick, of course, is not try to rank. It's to…

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Man rating a business on his mobile phone to illustrate how to balance humanity and technology in customer experience
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
Artificial Intelligence (AI), Customer Experience, Podcast

How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)

We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…

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