David Armano thinks 2008 will be the year of the mobile internet. I completely agree. The way consumers interact with the web is changing dramatically, even though most customers don't…
Social success depends on a number of factors. We take a look at exactly what those factors are.
This week's links give a shout-out to creative types like David Armano, Hugh MacLeod, and Google.
Customer experience and loyalty can't just be something you do online, can they?
Connecting with customers needs to serve their needs, not yours. When you only use it to serve yours, it's spam.