How long can you afford to suck?
Customer service matters in a hyper-connected world. Here's why.
Get out of your customer's way
Customers want easy. Why don't you get out of their way?
What Your Online Marketing Dashboard Should Look Like
How well are you tracking your online marketing and e-commerce activities? Can you tell at a glance what's working and what isn't? Here's one way to do it.
The Best of Thinks 2011 (so far)
A quick roundup of the most popular pieces on Tim Peter Thinks so far this year.
When is a falling conversion rate OK?
Want to grow your conversion rate? Of course you do. But when is it OK to have your conversion rate shrink? Thinks takes a look.