Which Google Do Your Customers Use? Which Facebook? Which Twitter?
Steve Rubel has said there isn't just one Facebook; there are 500 million of them. Does that make it harder to talk to your customers, or easier? I think I…
You Don't Need a Website
Who doesn't need a website? Believe it or not, there are a few businesses. thinks takes a look at who they are and why that may be.
6 Solutions for Social Commerce Success (Small Business E-commerce Link Digest – February 18, 2011)
Social commerce is a hot topic these days. We're on the scene with great stories from Linda Bustos and TechCrunch about Google, Facebook and other social commerce pioneers.
What Can You Learn From Borders' Bankruptcy?
Borders didn't go bust because of e-commerce or e-books. But their failure there points the way to understanding why and how you can avoid it.
The ACSI 2010 Results Are In: What the Numbers Mean for You
The American Customer Satisfaction Index numbers are in. Here's what it means to you.