What great art teaches about the art of great service…
I started my career in show business, which also means I waited tables a fair bit. I learned valuable lessons from each about satisfying customers. Entertainment audiences want to be…
Kick ‘em while they’re up…
And so the Google backlash begins. Privacy International ranks Google last among Internet service companies... Then they follow it up with a letter to Eric Schmidt. Donna Bogatin gives one…
Drucker and the future of free agency…
So, Anne and I continued the dialogue from the other day regarding Peter Drucker and paradigm shifts. While we're not 100% aligned, one of the key points where we agree…
4 ways to get better at anything…
A funny thing happened to me today. I got accused of putting down a new idea because I didn't understand it. While I think I neither misunderstood, nor belittled the…
Was Drucker right after all?
Oh, Anne. I'm a huge fan. Always have been. Likely will remain so. You often provide amazing insight into the meaning of work in an increasingly connected society. Imagine my…