What Does "Digital" Even Mean Right Now (Thinks Out Loud Episode 343)
Digital touches so many parts of your business and your life that it's reasonable to ask "What does 'digital' even mean right now? How does it affect my business? And…
What Shopify’s Latest Earnings Say About the State of Digital (Thinks Out Loud Episode 340)
Shopify just reported its earnings for the fourth quarter of and full-year 2021. And, much like the AGFAM—Apple, Google, Facebook, Amazon, and Microsoft’s—earnings, Shopify’s numbers tell a fascinating story about…
How Lively Demonstrates Customer Experience is Queen (Thinks Out Loud Episode Episode 339)
You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
What We Learned About Digital from Frightful Five’s Q4 2021 Earnings (Thinks Out Loud Episode 338)
The Frightful Five, the AGFAM — Apple, Google, Facebook, Amazon and Microsoft — have all reported their quarterly or annual earnings for the past quarter. And given their dominance as…
Are You a Legacy Leader? Or Are You a Future Leader? (Thinks Out Loud Episode 336)
I’m not a big “there are two types of blank in the world” person. But, when it comes to leadership in a digital era, there really are two types of…