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Photo of team collaborating to illustrate the idea that integration is the word of they year in digital
Revisiting 2023’s Most Important Trends in Digital Marketing (Thinks Out Loud)
Artificial Intelligence (AI), Digital Transformation, E-commerce, Podcast, Strategy

Revisiting 2023’s Most Important Trends in Digital Marketing (Thinks Out Loud)

With all the hype around generative AI and machine learning and ChatGPT, it's easy to get bogged down thinking that's the only story in digital marketing this year. But it's…

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Man rating a business on his mobile phone to illustrate how to balance humanity and technology in customer experience
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
Artificial Intelligence (AI), Customer Experience, Podcast

How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)

We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…

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Photo of young woman on mobile phone, choosing how to rate her experience, illustrating the idea that customer experience is cool
Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)
Artificial Intelligence (AI), Customer Experience, Podcast

Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)

All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…

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Two men looking at graph of stock prices on computer monitor to illustrate Big Tech (the AGFAM's) earnings season
The Sky is Falling for Digital… or Is It? Big Tech’s Earnings Q2 2022 (Thinks Out Loud Episode 357)
Digital Transformation, E-commerce, Facebook, Google, microsoft, Podcast, Strategy

The Sky is Falling for Digital… or Is It? Big Tech’s Earnings Q2 2022 (Thinks Out Loud Episode 357)

It's earnings season once again. And, as always, we're taking a look at what Apple, Google, Facebook, Amazon, and Microsoft — the AGFAM; Big Tech — have to say about…

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