We spend a lot of time here at Thinks Out Loud and at Tim Peter & Associates thinking about digital transformation for businesses large and small. And digital transformation at…
You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
Google is now showing when companies offer discounts and price reductions in search results. Combine the value of search with the ongoing COVID recession and you might think that slashing…
At the beginning of the year, I knew Thinks Out Loud would celebrate its 300th episode sometime in August. What I didn’t know was that the world would fall apart…
