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Tim Peter Thinks

Tim Peter

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November 19, 2014

Mobile, Millennials and More: E-commerce Trends 2015: Thinks Out Loud Episode 99

November 19, 2014 | By | No Comments

Mobile travel hiker

Mobile, Millennials and More: E-commerce Trends 2015 Headlines and Show Notes

You might also enjoy the slides from my recent webinar, Digital Marketing Directions: Key Trends Driving Your Marketing Next Year,:

Contact information for the podcast: podcast@timpeter.com

Technical details: Recorded using an Audio-Technica AT2035 studio condenser microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 14m 27s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], subscribe via our dedicated podcast RSS feed (or better yet, given that Google has now killed Reader, sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player below:

Tim Peter

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November 18, 2014

Digital Marketing Directions 2015: 3 Key Trends for Hotel Marketing (Travel Tuesday)

November 18, 2014 | By | No Comments

Do disruptors and disintermediators have you in their cross-hairs?I was really honored to participate in a webinar last week as part of Leonardo’s look towards 2015. And, as requested, here are the slides for your viewing pleasure. Enjoy:


(And, yes… you can hire me to speak at your next event, too).

You might also enjoy past Hospitality Marketing Link Digests such as these entries on how hotel distribution is heating up and rising mobile bookings, big data, and more.

If you’re interested in learning even more about the future of hospitality e-commerce and marketing via the social, local, mobile web, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” Developed specifically at hotel and resort marketers, the lessons can help your business adapt to the changing guest environment. You can get your free copy of the report here.

Finally, you might also enjoy some of our past coverage of the social, local, mobile web and what it means for your business, including:

Tim Peter

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November 16, 2014

Search, Mobile, and Responsive Design: MediaShower Interviews Tim Peter

November 16, 2014 | By | No Comments

Tim Peter Digital Marketing DirectionsMediaShower recently interviewed our own Tim Peter about the growth of the mobile web, responsive design, and its overall impact on customer behavior. Here’s an excerpt:

Which do you prefer, a totally different mobile site or a responsive design?

Typically a responsive site will provide the most bang for the buck for most businesses. Yes, there are exceptions, but responsive sites generally rank better for SEO, as they tend to have more content and are updated more frequently, which Google tends to like. They’re also usually easier to update since they’re not managed separately. They also generally cost less in the longer term.

For instance, every time you update content on your main site, you’d typically need to update that separately on a standalone mobile site, increasing time-to-market and cost. On a responsive site, the content usually appears automatically once created. Finally, responsive sites can usually work, or be made to work, across multiple devices more easily.

You really need to think about how many content updates you tend to make in a given period, whether there’s a specific goal for mobile users that’s different from desktop users and when you plan your next overall redesign. In some cases, a standalone site might be a better option. But failing that, look towards a responsive site to give you the best return on your spend.

I don’t know about you, maybe it’s my age, but I don’t like responsive sites; I’d rather look at the desktop version or a minimized version. What are you advising your clients to do with mobile?

I’d argue that’s more a function of a poorly designed responsive site than of your age. A well-designed responsive site responds not simply to the device but more fully to the needs of the customer in a given context.

For example, a well-designed responsive site puts key information like your business’s address, phone number or directions clearly visible at the top of the page where customers holding a phone in their hands might actually want to see them. The simple fact is that mobile is becoming the primary use case for customers, not a secondary one.

Think clearly about when and where your customers will access your site and what they’ll want to know or do. A customer sitting on her couch at home holding a mobile phone has very different needs from one running through an airport or sitting in a parking lot, waiting to pick up her daughter from soccer practice. A truly well-designed responsive site will make it easy for each of those customers to accomplish her goals.”

You can read the whole interview here.

If you’d like to learn more about these topics, check out this list of “8 Crucial Marketing and E-commerce Posts: The Top Posts from September” and “9 Must-Read Marketing and E-commerce Gems: The Top Posts from October.”

And if you’re interested in learning even more about how customers changing behavior shapes e-commerce and marketing, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

Plus, don’t miss these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

Finally, you might also want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Tim Peter

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November 12, 2014

The Biggest Trends Driving E-commerce: Thinks Out Loud Episode 98

November 12, 2014 | By | No Comments

App use on iphone

The Biggest Trends Driving E-commerce Headlines and Show Notes

You might also enjoy the slides from my recent webinar, Digital Marketing Directions: Key Trends Driving Your Marketing Next Year,:

Contact information for the podcast: podcast@timpeter.com

Technical details: Recorded using an Audio-Technica AT2035 studio condenser microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 13m 03s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], subscribe via our dedicated podcast RSS feed (or better yet, given that Google has now killed Reader, sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player below:

Tim Peter

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November 10, 2014

Is Your Industry Immune to E-commerce Disruption? Um… No.

November 10, 2014 | By | No Comments

mobile e-commerce disruptionWhile giving a talk last week about the key trends driving e-commerce and marketing in 2015, an executive challenged me with a series of reasons why her business has nothing to fear.

Generally, she was right. Her business indeed has nothing to fear. But only because she and her leadership team have started getting ahead of these trends, not because of any systemic immunity.

In fact, I’d argue that no business is immune to the trends of mobile, Millennials, and payments that will shape e-commerce — and most businesses generally — over the coming few years.

Here’s why.

Business Insider posted a deck looking at the coming disruption of the “old school” grocery industry by e-commerce challengers. In a separate conversation last week, I talked with a long-time grocery executive last week who both explained why the grocery industry is immune, and also detailed the significant growth in frozen foods as a percentage of grocery store floor space, revenues, and profits. Now, call me crazy, but if frozen foods don’t have the same constraints as fresh food, coupled with the growth of “same-day delivery” whether from AGFAM players like Google and Amazon, or even newer entrants like Uber, groceries are no more immune to the kinds of disruption that other retailers face. E-commerce innovation is alive and well, thank you very much, and it’s coming for your business too.

Now, that doesn’t mean you’re screwed or doomed or whatever other nightmare scenario you — or others — can envision. It only means that, like my retail executive friend from last week, you’ve got to prepare. You’ve got to get on the front-side of these trends. And, yes, you’ve got to strategically invest.

Those that do, will be just fine. Those that assume that everything will continue the way things have always been, though, face a rude awakening as Millennials, mobile, same-day delivery, and mobile payments enter the marketplace in significant numbers in 2015 and beyond. Here’s hoping you’re the former.

If you’re interested in learning even more about how customers changing behavior shapes e-commerce and marketing, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

Plus, don’t miss these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

Finally, you might also want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Tim Peter

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November 7, 2014

9 Mobile Marketing and E-commerce Must-Reads for This Week (E-commerce Link Digest)

November 7, 2014 | By | No Comments

Shopping on mobile Happy Friday, Big Thinkers! No big setup this week, just plenty of juicy link goodness. Without further ado, here’s the list. Enjoy:

  1. Emarketer notes that agency planners find room for digital place-based media
  2. Linda Bustos at GetElastic highlights a cool infographic featuring the top 9 website redesign nightmares.
  3. Mobile Commerce Daily explains how retailers’ promotional strategies get mobile makeover with bigger lifecycle focus.
  4. Marketing Charts shows how search results can drive in-store visits.
  5. Chris Marentis on Search Engine Land looks at marketing in transit and selling to mobile searchers.
  6. The last couple episodes of Thinks Out Loud look at the scary changes coming to marketing and asks whether e-commerce innovation is over.
  7. Mobile Commerce Daily reports that one-third interested in paying for restaurant meals via mobile.
  8. More Makreting Charts data uncovers US omni-channel shopping behavior, by category.
  9. Big data isn’t perfect. But does that mean data-driven marketing won’t work for you?

Want more good stuff to get you through this Halloween weekend? Well then check out these 11 must-read trends and tips, 6 great weekend reads, 8 potentially game-changing trends, and the rest of the weekly E-commerce Link Digest series here.

And, if you’re interested in learning even more about how customers changing behavior shapes e-commerce and marketing, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

Plus, don’t miss these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

Finally, you might also want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Tim Peter

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November 5, 2014

Is E-commerce Innovation Over? Thinks Out Loud Episode 97

November 5, 2014 | By | No Comments

Couple shopping on tablet

Is E-commerce Innovation Over? Headlines and Show Notes

You might also enjoy the slides from my recent webinar, Digital Marketing Directions: Key Trends Driving Your Marketing Next Year,:

Contact information for the podcast: podcast@timpeter.com

Technical details: Recorded using an Audio-Technica AT2035 studio condenser microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 17m 30s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], subscribe via our dedicated podcast RSS feed (or better yet, given that Google has now killed Reader, sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player below:

Tim Peter

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November 2, 2014

6 Awesome Travel Marketing Headlines You Might Have Missed: Hospitality Marketing Link Digest

November 2, 2014 | By | No Comments

Travel marketing you might have missedWelcome to November, Big Thinkers. Just a couple of months to go before 2015 arrives. As you gear up for the week ahead and the impending holidays, check out these 6 awesome travel marketing headlines you might have missed this week:

  1. Tnooz reports that TripAdvisor’s launch of personalized recommendations with its “Just For You” hotel product, which is a pretty good example of using hotel data to drive growth. Clearly, they’ve got a ton of data. But that doesn’t mean you can’t use the same ideas on-property and online to support your guests, too.
  2. A new study from Expedia/Egencia reveals global differences in mobile behavior. Interestingly, three-quarters of travelers “…say that their smartphones are ‘very important/critical’ to their daily lives,” more than for their laptops or tablets. Further proof that smartphones represent the most personal of “personal computers” for your guests.
  3. To help drive mobile use, Expedia is now buying “sponsored content” for users, allowing travelers to access its content without incurring data charges. Smart move.
  4. These trends aren’t unique to North America, by the way. eMarketer has data that shows UK Millennial travelers are more mobile and more social. I recently mentioned that mobile, mobile payments, and Millennials represent three key factors driving e-commerce growth in 2015 and that the shift between Millennials and Boomers in the marketplace is a huge demographic reality shaping e-commerce in the future. Good reading overall.
  5. While we’re on the topic of mobile’s importance, you might want to check out Reve News’ look at mobile marketing trends brands need to be aware of and Marketing Land’s look at the shifting landscape of mobile. Tnooz also offers a solid recap of how Accor is responding to those trends that’s worth checking out.
  6. Hipmunk made news recently by partnering with Yelp for hotel bookings (an item covered in last week’s Hospitality Marketing Link Digest). Now this week, Hipmunk upped the ante by integrating with Yahoo Travel. Google has been losing market share to apps (Yelp, in particular has been a big winner in terms of local search). It appears Hipmunk is making some savvy moves here to position itself as the big travel player in local, mobile search. Very, very interesting and worth keeping an eye on in the coming months.

Hope you have a great week everyone. You might also want to check out past posts from the E-commerce Link Digest series, including these 6 amazing travel marketing posts and these hotel marketing trends for the year ahead.

If you’re interested in learning even more about the future of hospitality e-commerce and marketing via the social, local, mobile web, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” Developed specifically at hotel and resort marketers, the lessons can help your business adapt to the changing guest environment. You can get your free copy of the report here.

And, why not take a minute to review the tips from my recent presentation Digital Marketing Directions: Three Trends Shaping 2014 Hospitality Internet Marketing? I’ve presented this talk to a number of hospitality and travel-related organizations and you might find it valuable for your business, too:

Finally, you might also enjoy some of our past coverage of the social, local, mobile web and what it means for your business, including:

Tim Peter

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October 31, 2014

8 Scary Good Reads: E-commerce Link Digest

October 31, 2014 | By | No Comments

Scary good reads for a Happy HalloweenHappy Halloween, Big Thinkers! Hope you’re having a spook-tacular holiday, wherever you might be. Now what’s say we get on with the links? Here you go:

  1. Scary stuff: Forrester reports that most marketers’ use of mobile technologies does not match customer behaviors. It’s not just scary, though. It’s downright silly. And it’s something to pay attention to as you finalize your holiday season and 2015 marketing and e-commerce plans.
  2. Speaking of scary stuff, Marketing Charts looks at how mobile owners respond to difficulties when using apps to shop. More than half abandon their cart and close the app. How’s that for scary?
  3. One last “scary” item: this week’s podcast continued the Halloween theme, looking at some scary changes coming to marketing in 2015 and beyond. Spooky good, if I do say so myself.
  4. Marketing Charts also reports that mobile now accounts for two-thirds of Facebook’s ad revenues, while Mobile Marketer suggests that Facebook’s mobile ad prowess may be matched only by Google. Actually, I suspect that should be the other way ’round (Google may only be matched by Facebook). As we talked about in last week’s podcast episode, “What the Hell Just Happened to Google?”, Big G hasn’t quite figured out how to make the most of mobile. Facebook definitely has. Don’t be surprised if you start to see increased growth from your social marketing activities relative to Google in the coming months.
  5. Google clearly isn’t standing still in the race to gain more mobile ad revenue, though. Search Engine Land reports that Google is testing a new mobile friendly design using its material design format from Android. Mobile, of course, is just one of the the little-known factors behind e-commerce growth in 2015. What are the others? Read on and see…
  6. Among the biggest factors, eMarketer discovers that smartphone-toting Millennials are fueling Demand for mobile-optimized sites. The growth of Millennials in the marketplace is another key factor behind e-commerce growth and is a key demographic realities driving mobile commerce.
  7. Speaking of Millennials, eMarketer also uncovers that Millennials’ social shares don’t stop with the post. Important observation as you think about your content marketing in 2015.
  8. And speaking of content marketing, our old friend Linda Bustos at GetElastic has great tips on closing the gaps in the content + commerce trend. Great read.

Want more good stuff to get you through this Halloween weekend? Well then check out these 11 must-read trends and tips, 6 great weekend reads, 8 potentially game-changing trends, and the rest of the weekly E-commerce Link Digest series here.

And, if you’re interested in learning even more about how customers changing behavior shapes e-commerce and marketing, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

Plus, don’t miss these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

Finally, you might also want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including:

Tim Peter

By

October 27, 2014

The Little-Known Factors Behind E-commerce Growth in 2015

October 27, 2014 | By | No Comments

Mobile payments image courtesy of HLundgaard on WikipediaE-commerce growth is going to be spectacular for the next few years. In combination with the demographic realities driving mobile commerce, shifts in customer behavior will push overall e-commerce numbers way, way up. Business Insider estimates retailers will see $100 billion in online sales during this year’s fourth quarter, and that’s pretty good. But, as the saying goes, you ain’t seen nothing yet. This overall shift will make that $100 billion seem tiny by comparison.

Millennials and Mobile Meet the Payment Industry

The huge shift in e-commerce will come from Millennials, mobile, and in particular, mobile payments. According to their 2013 annual reports, Visa [PDF link] and Mastercard [link] handled 58.5 billion and 38.6 billion transactions, respectively, worth a combined $11 trillion. That’s 11,000 billion dollars. Which, in case you’re not a fan of math, is just a shade more than the $100 billion in online sales Business Insider projects for this coming holiday season.

Today, your customers use credit cards to make their purchases because they’re the simplest, most cost-effective options available. But recent moves like the introduction of Apple Pay — combined with the recent card hacks suffered by merchants like Target and Home Depot — are starting to change the game for mobile commerce specifically, as well as for e-commerce overall.

Why?

Because, these new products are safer, more secure, and, when done right, easier than swiping a card. The essentially required shift away from “swipe and sign” cards coming next year will only accelerate the trend. I don’t think this is all about Apple, mind you. I expect Google to improve its Wallet app’s usability in the coming months to more effectively compete with Apple Pay, along with any number of competitors to emerge.

For instance, one group of retailers have joined together to create their own payment app, CurrentC. These merchants have even started blocking Apple Pay in favor of their own system which John Gruber thinks is a sign Apple Pay is beginning to succeed. The consensus suggests that Apple Pay is the better system right now, and will likely gain more market traction in the near-term, but that it’s really too soon to tell who wins in the long run. In any case, as it stands today, CurrentC is unlikely to shape customer behavior due to its poor usability. But it could certainly work to improve.

Long-Term Mobile Commerce Trends

The longer-term trend you need to pay attention to is as follows:

  1. Consumers begin to adopt mobile payments. Regardless of the system, the increased usability and security of mobile payments will drive increased use. Mobile payments already account for almost 1 in 4 online payment transactions, and research shows “…transactional services and activities are also gaining… [and that] …iPhone users in Europe are more likely to use mobile services regularly, [for] financial and transactional activities.” The the demographic trends I talked about the other day will play a role, too, as Millennials demand more mobile-optimized services.
  2. Consumer demand drives product innovation. Merchants, card issuers, and technology firms alike are scrambling right now to create the killer payments app.
  3. More payment options lead to higher m-commerce conversion rates. This is long-since proven in “traditional” e-commerce. Want to get more people to buy? Make it easy for them to buy however they prefer. Providing additional payment options reduces friction and increases confidence that you’re a trusted — and trustworthy — partner.
  4. Increased confidence will drive significantly higher volumes of mobile browsing and shopping. We’re already starting to see this, with mobile shopping beginning to outstrip desktop. Just remember that we’re still in the early days. Smartphone penetration in the US has now reached over 70%, but customers are still learning how they’ll use those devices in everyday life.
  5. Lather, rinse, repeat. As these activities become more commonplace, they’ll draw in additional sets of later adopters, fueling rising growth for some time to come.

Anyone who lived through the last big shift in e-commerce — which started in 1995 or 1996 and continued uninterrupted until 2001 — should recognize this pattern. I strongly suspect we’re entering a four- or five-year period where growth will resemble the S-curve pretty closely, with significant growth in consumer adoption and increasing revenues until the inevitable, predictable, and unfortunately, unknowable speed bump slows us down sometime late in this decade (which itself is usually followed by a decade-plus of slower, more stable growth — look at your own results and see what’s happened in e-commerce overall since 2002-2003 for one example).

Conclusion

I’ve stated many times before that mobile and commerce go hand-in-hand, particularly among Millennials. Gen X and Boomers are somewhat slower to adopt, but a gaping chasm exists between “are somewhat slower” and “won’t adopt.” The reality is all your customers will get there, given enough time.

The key thing for you to do is recognize these coming trends and to get in front of them for the benefit of your customers — and for your business.

If you want to learn more about how customers changing behavior shapes e-commerce and marketing, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

Plus, don’t miss these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

Finally, you might also want to check out some of our past coverage of the mobile, local, social web and how to make it work for your business, including: