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MidJourney created image of robot working at a hotel front desk to illustrate why AI makes customer experience more important for your business
Why AI Makes Customer Experience Even More Important for Your Business (Thinks Out Loud Episode 427)
Artificial Intelligence (AI), Marketing, Podcast, Social Media, Strategy

Why AI Makes Customer Experience Even More Important for Your Business (Thinks Out Loud Episode 427)

Smart companies are using AI to improve their sales, marketing, and customer service. Even where the tools aren’t transformational, they’re helping businesses large and small drive greater effectiveness and efficiency.…

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MidJourney-generated image of Google CEO Sundar Pichai talking to an audience to demonstrate the learnings from Big Tech's Q2 2024 earnings calls.
Taking the Long View: Big Tech’s Earnings and the State of Digital Q2 2024 (Thinks Out Loud Episode 421)
Artificial Intelligence (AI), Podcast, Strategy

Taking the Long View: Big Tech’s Earnings and the State of Digital Q2 2024 (Thinks Out Loud Episode 421)

Just as we do every quarter, it’s time to review Big Tech’s earnings. We do this because you’ll always learn something about the state of digital from what Amazon, Google,…

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Dall-E generated image of miners in a modern AI gold rush setting.
Picks, Shovels, and the AI Gold Rush (Thinks Out Loud Episode 414)
Artificial Intelligence (AI), Marketing, Podcast, Strategy, Technology

Picks, Shovels, and the AI Gold Rush (Thinks Out Loud Episode 414)

I’ve been relatively bearish lately on Google’s articulated vision — or lack thereof — for artificial intelligence. I’ve been much more bullish about Microsoft and Amazon and OpenAI. But here’s…

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Photo of office podcasting studio to illustrate how to use podcasts to bypass Big Tech companies like Amazon, Google, Facebook, Apple, and Microsoft
Can Podcasting Help Your Business Bypass the Big Tech Gatekeepers? (Thinks Out Loud Episode 413)
content marketing, Marketing, Podcast, Strategy

Can Podcasting Help Your Business Bypass the Big Tech Gatekeepers? (Thinks Out Loud Episode 413)

You’ve heard me say many times that “gatekeepers gonna gate.” That’s what they do. Woudln't it be great if there was an easy, inexpensive way to bypass Big Tech’s gatekeepers?…

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