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Robot and woman engaging in discussion to illustrate the idea of building a human-centered brand in the age of AI
Building a Human Brand in the Age of AI (Thinks Out Loud Episode 398)
Artificial Intelligence (AI), Brand, Customer Experience, Marketing, Podcast, Strategy

Building a Human Brand in the Age of AI (Thinks Out Loud Episode 398)

Is AI going to strip all brands of their humanity? Or is it possible to build a human-centric brand in the age of AI? Here's a bigger question: Why should…

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Man rating a business on his mobile phone to illustrate how to balance humanity and technology in customer experience
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
Artificial Intelligence (AI), Customer Experience, Podcast

How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)

We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…

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Photo of young woman on mobile phone, choosing how to rate her experience, illustrating the idea that customer experience is cool
Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)
Artificial Intelligence (AI), Customer Experience, Podcast

Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)

All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…

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