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Photo of young woman on mobile phone, choosing how to rate her experience, illustrating the idea that customer experience is cool
Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)
Artificial Intelligence (AI), Customer Experience, Podcast

Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)

All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…

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Image of Loren Gray discussing the metaverse in hospitality
The Metaverse in Hospitality Marketing: Loren Gray Interview (Thinks Out Loud Episode 366)
E-commerce, Hotel Marketing, Podcast, Travel Marketing

The Metaverse in Hospitality Marketing: Loren Gray Interview (Thinks Out Loud Episode 366)

We’ve been talking about the possibilities and pitfalls associated with “the metaverse” for marketers over the last handful of months. In this episode of Thinks Out Loud, we’re going to…

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